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Why is my game closing once I click play?
There were some issues with the game on the Windows app that caused the app closing down or crashing.
This has now been fixed!
If you still have issues with game when playing via the Windows app, please try our trouble shooting steps HERE.
IT'S FIXED
You do have to clear your browser cache, then log right out using shutdown not restart, log back in and then it works !!
Hi, is there a problem with Candy Crush Saga, on Windows 10, only will not load? Thank you.
I am on level 1742, and the game shuts down when the Sam's Streak screen X is pressed.
Disaster I have done the reset as advised and I am now able to play but I am Level 1! However I was on Level 4339 with various boosters etc.
Is there any way that I can restore the situation back to Level 4339 etc.
Tried reset and reinstall (Windows 10) to no avail! Whats next?
Is there a bug in CCS app?
Hi and Welcome to the King Community
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this pageĀ Here
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page Here
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page
I was playing Candy Crush earlier today successfully however now after I load it and press play it exits from the app. Restarted my laptop several times and tried numerous times with no luck.
I had the same experience. This is just because of the new seasonal update.
You might probably experience this issue if you're playing on PC
Every time I log in to play Candy Crush I get so far and then it closes down. How can I stop this happening?
@kiara_wael
You are incorrect. This is clearly a King problem. Who can/will fix this on King's end?
I guess this may help:
https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile
Same here
Same thing is happening when I try to play, but I am using windows 11.
Me too !! Reinstalled but no joy.
Same here, I think it is caused by the latest version update in Windows 10. The version number is 1.2180.3.0. Once again, rely on the Free Quality Control Officer.
Which device are you play , Please check this page Here. Let me know if its works
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I have just loaded Candy Crush and pressed play only to find my current level has been restored to 4339 - hooray!
So pleased as I can now continue playing as I would have given up playing altogether if I had to start from Level 1 again.
Thank you for your help - it is much appreciated.
Sometimes it does happen that you get the Level 1 if the game is restarted or not probably connected to server. But you will never lose your progress if you have saved it through facebook or King ID.
Good that you have got it back.šš
thank you again so much
Hello.
This happened to me too. It's just because the new season has already started and it isn't compatible in laptop/windows version. However, in android there was no problem at all. The one and only thing you could do is installing the app in another device and login with the same login details. The problem will be solved.
All fine now - reset the Candy Crush app as advised and was able to play but was back on Level 1 - disaster.
However went back a while later & my original level was restored back to 4339 and also my boosters etc.
So all ok now - thank you for your help anyway
Now it's all over(for my device) hope same to you too. I think they have repaired the glitch. You can freely play now.
How long before its fixed
I have rebooted etc
I saw in our group some players report that Win 10 app is keeps shutting down
My game is now working!
Thankfully this morning when I tried to play via King on Laptop Windows 10 all was fine again. I just missed out on playing last night.
Problem loading last night. This morning all is working again.
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
