why does the game freeze at the sugar drop screen after each game?

Hi Laura!

Which version of the game do you have installed? I suggest you update to the latest version here: 

https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8 or

https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en

Cheers :-)

Same problem here and yes, I have the most recent version.  In fact I didn't have this problem until I downloaded the most recent version.  So now I'm stuck without the bonuses I've earned. Since I reached the maximum number of candies, my 8 hour hold should have started but it hasn't either... so I won't be able to begin to earn new candies when At the time I should be able to.  FIX THIS, King!  (Although of course I will lose the unclaimed bonuses if you fix this and I have to download a new version, right?)

So here's the latest.  Last night I went into the game and the candy track showed that I had 8 hours before I could collect candies again. I played a few games...no candy dispenser, nothing stuck.  The problem appeared to be fixed, except that I was never credited for the bonuses I'd earned prior to the dispenser being stuck, and despite not being able to collect any candies for several days, I was put onto the 8 hour cool down.  Oh well.  This morning I signed on and found the welcoming message that I could get back onto the candy track and start collecting candies again.  Great!  I was eager to see if the dispenser would actually work.  So I click to start a game, and immediately the candy track comes up, showing that I'm on cool down and can't collect candies for 8 hours.  What??? 

This is obviously not working!!!  We'll see what happens in another 8 hours but I'm placing my bets that I'll again go from one 8 hour cool down straight into another 8 hour cool down, without being able to play/collect candies in between.

Ah, if only it was that simple. No, my screen froze when I was connected.  I would understand if this function didn't work without WIFI but that's not the issue here.  After my last post here my game unfroze for a few rounds of play and then froze up again.  Now it seems to be working again.  We will see what the future holds.

I notice that since the last Candy Crush update this problem has been mentioned many times by many people both on this forum and in the review section on the app site.  Some people have mentioned the problem over the past few days, since my own issues have resolved.  So clearly this is one of those hit and miss things that isn't affecting everyone and is affecting different people at different times.  But the problem is real and unfortunately it's not simply related to whether or not one is connected to the Internet.