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the parcel has dropped but not allowing me to collect them screen freezes and cannot continue playing
I am really sorry to hear that you have had this unpleasant experience. Thanks for highlighting this we will investigate this for you.
I have the same problem, also! Have to close the app and restart the game again. Terribly frustrating. Cannot find an answer anywhere
My still freezes!! This is not solved and I have the latest version. King will not respond to me either!!
I have the same problem,
This is not solved!
Same thing has started happening to me
Same here. I'm in level 510 and playing on my iPad. The only solution to fix the bug is to restart my game everytime by killing it in the app list and then opening it again. Like other members already said, this bug is obviously not fixed yet, so I don't agree with the status "Solved" and will make my own question.
I have the same problem, but only on my Kindle Fire. The Amazon help people walked me through rebooting the app, but then I lost all my boosters. Very frustrated.
I have started having the same problem this afternoon too, on my phone. The only way to get the game back is to restart my phone then I can collect more drops but the prize still doesn't release and the game freezes.
Oh and I don't know why this is marked as solved, it's obviously not
It's happening to me as well. Glad to know I' m not alone.
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
