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Candy Crush freezes
Cortneylenee
Posts: 1
Level 1
in Support
Candy Crush keeps freezing in between levels, when it shows the presents on a conveyor belt. Doesn't matter if I pass or what level I'm on; I have to exit the game and reopen to play again. Playing on iOS.
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Answers
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Hi Cortneylenee! Make sure that your device is compatible- http://candycrushsaga.com/help/en
If all is OK then try these two steps it should fix your problem,
1- Force close all apps and restart your device: http://support.apple.com/en-us/HT201559
2- Check for any updates for your device and apps (including Facebook if you play while connected): https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK&index=1
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Test
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This is not a device issue since it happens on multiple devices. This was not happening to me before the update on 6/5Hi Cortneylenee! Make sure that your device is compatible- http://candycrushsaga.com/help/en
If all is OK then try these two steps it should fix your problem,
1- Force close all apps and restart your device: http://support.apple.com/en-us/HT201559
2- Check for any updates for your device and apps (including Facebook if you play while connected): https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK&index=1
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I had this problem and updating to the latest iOS update sorted it.
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Hey all! Good news as the problem should be resolved now.
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