Candy Crush freezes

Cortneylenee · May 2015

Candy Crush keeps freezing in between levels, when it shows the presents on a conveyor belt. Doesn't matter if I pass or what level I'm on; I have to exit the game and reopen to play again. Playing on iOS.

Crusher18 · June 2015

Hi Cortneylenee! Make sure that your device is compatible- http://candycrushsaga.com/help/en

If all is OK then try these two steps it should fix your problem,

1- Force close all apps and restart your device: http://support.apple.com/en-us/HT201559

2- Check for any updates for your device and apps (including Facebook if you play while connected): https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK&index=1

Papa_Pear · June 2015

Test

Jody_Martin · June 2015

Hi Cortneylenee! Make sure that your device is compatible- http://candycrushsaga.com/help/en
If all is OK then try these two steps it should fix your problem,
1- Force close all apps and restart your device: http://support.apple.com/en-us/HT201559
2- Check for any updates for your device and apps (including Facebook if you play while connected): https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK&index=1

This is not a device issue since it happens on multiple devices. This was not happening to me before the update on 6/5

Frogbottle · June 2015

I had this problem and updating to the latest iOS update sorted it.

Crusher18 · July 2015

Hey all! Good news as the problem should be resolved now.

Candy Crush freezes

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