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Email address domain mistyped, need help
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Hi there,
I apparently have 2 accounts for Candy Crush Saga, via email and via Facebook. My facebook account login puts me in at 1xx level. My Email account login is at level 775. I can't reset my email account password because the DOMAIN of the email was mistyped - it was typed in as hotmaill.com vs. it needs to be hotmail.com. hotmaill.com does not exist. I've emailed screenshots from the game where it has the mistyped domain name to replyto.candycrush@king.com but no one responds there for over a week. I resubmitted a ticket via the 'contact King.com form' and got the same form letter back to try FB first, else go to Community Forums, so here I am.
How can I get help fixing this?
Thanks
Jitster
Best Answer
Answers
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Hi @Crazy Cat Lad - tx for the tip - I did that 2x, and both time they sent out a form note saying its a FB issue - not responding to the email domain fix I asked for.. Both notes said this... I can't post URLs yet so put in XXXXX
Hi XXXX Thanks for writing in! Let's get you back to enjoying your game. We've automatically matched a guide that we think will help you. If the answer below doesn’t fix your issue then please head to our Community site. You can find the link at the end of this email.
My game won’t connect to Facebook
There are a few tricks that generally work with login issues:
• Make sure that your device is up-to-date.
• Try to switch to another network.
• Make sure the Candy Crush Saga app is up to date.
• If you are logged in via your King account, check that your login credentials are correct. If this does not work, please reply to this email and send us a screenshot of the error message that you receive.
• If you are logged in via Facebook, check the permissions for Candy Crush Saga by following the instructions here: XXXXX
• If you are logged in via Facebook, try to remove the app on Facebook (via PC) to refresh the permissions (here's how: XXXXX), then try to connect again via the game app.
You will also find detailed troubleshooting steps for different devices in our Community: XXXXX
Kind Regards
King Player Relations
Check out our community for more support, tips, competitions and more! XXXXX
Kind regards,
PSTech User (svc-cstech)
King Player Support
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as an update, I got another form letter response again...
i XXXX, Get the answers to your burning questions in our Help Center, which is jam-packed with useful articles: XXXXX
Or you can head over to our Community, where your fellow players are just a click away, waiting to lend a hand! XXXXX
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