Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Disappointed... Pirate weekend ... Unlocked all required & froze, no bonus/ treasure, please advise?

Love your challenges but something went wrong, after unlocking all padlocks/levels there was no reward/treasure at the end. The screen froze! I'm just disappointed as I purchased booster packs to complete it... Feeling a bit ripped off... Please advise if you will correct this or reimburse?

Accepted answers

All comments

Same here!, so disappointed! Don't have contests if you can't follow through. Long time fan but starting to not like it because of issues like this.
then I sent email and got no help!

Thanks for commenting on King Care- Please note that you will be compensated with the rewards. Thanks for your understanding.

Same here!, so disappointed! Don't have contests if you can't follow through. Long time fan but starting to not like it because of issues like this.

then I sent email and got no help!

Same thing happened to me, I used loads of bonuses up and the screen froze, I have not attempted them again, I also asked for help from King, but just got an automated email basically telling me to fine help myself! Really poor customer care.

I have sent you a message- please check the envelope in the top right hand corner.

Same happened to me yesterday and when i logged in today they want me to complete them all again. Also happened last weekend with there other bonus special. What a rip off! and i am around level 750.

I have sent you a message- please check the envelope in the top right hand corner.

I unlocked two levels. Now all,three are locked again. What am I missing here???

I have sent you a message- please check the envelope in the top right hand corner.

Same thing happened to me too! What a waste of lives!

I have sent you a message- please check the envelope in the top right hand corner.

File a class action suit against King.com not fair the customers who pay for gold bars, boosters etc.

Hi- I believe a member of my team has been in contact with you and you should have the items added to your account.

Same thing happened to me after I finished all 3 levels, now I have to do all of them AGAIN. Also they deleted my question on here and did nothing to help me w the bonus items I never got after completing the 3 pirate levels

Hi there- I believe a member of my team has been in contact with you now.

Maybe we should all stop playing this game!!

Hi there- I have sent you a message and you should see the items have been added to your account

Hi all- Thanks for highlighting the problems that you have been having on King Care. Please note that a member of our team should be in touch with your shortly. We want to thank you again for your understanding. Feel free to post on King Care if you have any further problems. :-)

Same thing happened to me, I used loads of bonuses up and the screen froze, I have not attempted them again, I also asked for help from King, but just got an automated email basically telling me to fine help myself! Really poor customer care.

I unlocked two levels. Now all,three are locked again. What am I missing here???

Same happened to me yesterday and when i logged in today they want me to complete them all again. Also happened last weekend with there other bonus special. What a rip off! and i am around level 750.

Same thing happened to me too! What a waste of lives!

File a class action suit against King.com not fair the customers who pay for gold bars, boosters etc.

Maybe we should all stop playing this game!!

What's even worse, we have to go on here to get any tech questions answered...well if they ever answer them at all...and I want to be reimburseD also. I'm on level 1127 so I'm a loyal player and this is how they thank us

Same thing happened to me after I finished all 3 levels, now I have to do all of them AGAIN. Also they deleted my question on here and did nothing to help me w the bonus items I never got after completing the 3 pirate levels

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New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Same thing happened to me after I finished all 3 levels, now I have to do all of them AGAIN. Also they deleted my question on here and did nothing to help me w the bonus items I never got after completing the 3 pirate levels

What's even worse, we have to go on here to get any tech questions answered...well if they ever answer them at all...and I want to be reimburseD also. I'm on level 1127 so I'm a loyal player and this is how they thank us

Maybe we should all stop playing this game!!

File a class action suit against King.com not fair the customers who pay for gold bars, boosters etc.

Same thing happened to me too! What a waste of lives!

Same happened to me yesterday and when i logged in today they want me to complete them all again. Also happened last weekend with there other bonus special. What a rip off! and i am around level 750.

I unlocked two levels. Now all,three are locked again. What am I missing here???

Same thing happened to me, I used loads of bonuses up and the screen froze, I have not attempted them again, I also asked for help from King, but just got an automated email basically telling me to fine help myself! Really poor customer care.

Hi all- Thanks for highlighting the problems that you have been having on King Care. Please note that a member of our team should be in touch with your shortly. We want to thank you again for your understanding. Feel free to post on King Care if you have any further problems. :-)

Maybe we should all stop playing this game!!

Hi there- I have sent you a message and you should see the items have been added to your account

Same thing happened to me after I finished all 3 levels, now I have to do all of them AGAIN. Also they deleted my question on here and did nothing to help me w the bonus items I never got after completing the 3 pirate levels

Hi there- I believe a member of my team has been in contact with you now.

File a class action suit against King.com not fair the customers who pay for gold bars, boosters etc.

Hi- I believe a member of my team has been in contact with you and you should have the items added to your account.

Same thing happened to me too! What a waste of lives!

I have sent you a message- please check the envelope in the top right hand corner.

I unlocked two levels. Now all,three are locked again. What am I missing here???

I have sent you a message- please check the envelope in the top right hand corner.

Same happened to me yesterday and when i logged in today they want me to complete them all again. Also happened last weekend with there other bonus special. What a rip off! and i am around level 750.

I have sent you a message- please check the envelope in the top right hand corner.

Same thing happened to me, I used loads of bonuses up and the screen froze, I have not attempted them again, I also asked for help from King, but just got an automated email basically telling me to fine help myself! Really poor customer care.

I have sent you a message- please check the envelope in the top right hand corner.

Same here!, so disappointed! Don't have contests if you can't follow through. Long time fan but starting to not like it because of issues like this.

then I sent email and got no help!

Same here!, so disappointed! Don't have contests if you can't follow through. Long time fan but starting to not like it because of issues like this.
then I sent email and got no help!

Thanks for commenting on King Care- Please note that you will be compensated with the rewards. Thanks for your understanding.

Rewards
I am not receiving my rewards
Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…