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Candy Crush Saga

Deborah-2
Deborah-2 Posts: 8

Level 1
in Support

Since the update this morning candy crush saga keeps forcing a close before the game even gets started.

Answers

  • Crusher18
    Crusher18 Posts: 1,286

    Hi Deborah there are three things that I would try to resolve this problem:

    Close all running apps and restart the device

    Check for any updates for your device and the Candy Crush Saga app in the Play Store/Appstore.

    Are you playing on an Android device? If none of the above work then clear the cache (this needs to be done frequently) by doing the following: Settings > Apps > (Candy Crush Saga) > Clear cache.

    Let me know how you get on with this :-) 

  • Deborah-2
    Deborah-2 Posts: 8

    Level 1

    Reinstalled it which has worked but it has now taken me back to level 1!

  • Deborah-2
    Deborah-2 Posts: 8

    Level 1

    Okay, so I synchronised with facebook and got my levels back but then it keeps forcing a closure again.

Hey! Would you like to give us your opinion?

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