Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Everything on device is gone
I had to do a fresh install of candy crush because the Facebook connection for having friends help me unlock my level wasn't working. After my first new install all 655 of my saved up lives were gone. I decided to delete again and re-install it buy syncing my phone to iTunes. Afterwards, all lives are still gone. my boosters are gone and my hand switches and lollipops are gone. Why is this happening? This all started because the connection of friends on Facebook sending me unlocks would not work. I have re-installed the game before and everything worked fine! I would like someone who works for King like a moderator or someone else to reply. Thank you!
Best Answer
-
Hi Eric,
https://care.king.com/en/candy-crush-saga/my-lives-are-gone
https://care.king.com/en/candy-crush-saga/everything-is-gone
https://care.king.com/en/candy-crush-saga/everything-is-gone-622557806
I´m sorry to hear this happened to you. We appreciate your and everyone´s feedback and input a lot and take this into account.
However, you have posted your exact same question numerous times on our site. The above links are threads on which you already received numerous replies from other players here on our site.
King Care is a community site for, and owned by, our players. Moderators are active on the page every single day, where and when necessary.
Please have a read here https://care.king.com/en/how-it-works on how it works.
Enjoy your free journey in our games!
Answers
-
Hi Eric,
https://care.king.com/en/candy-crush-saga/my-lives-are-gone
https://care.king.com/en/candy-crush-saga/everything-is-gone
https://care.king.com/en/candy-crush-saga/everything-is-gone-622557806
I´m sorry to hear this happened to you. We appreciate your and everyone´s feedback and input a lot and take this into account.
However, you have posted your exact same question numerous times on our site. The above links are threads on which you already received numerous replies from other players here on our site.
King Care is a community site for, and owned by, our players. Moderators are active on the page every single day, where and when necessary.
Please have a read here https://care.king.com/en/how-it-works on how it works.
Enjoy your free journey in our games!
-
Hi Tony,
Thank you for your information. Is there literally no way to get anything back? What I had on my account I've been saving up for nearly 2 years. I'm really devastated this happened as I have in the past deleted and re-installed the game due to technical problems and all of my lives and boosters were still there. I really hope you are able to put these back on my account as I want to continue to enjoy this game with what I originally had. I know almost the exact number of boosters I had and hand switches plus lollipops and know my exact lives I saved up.
-
