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Level 1
Is your screen on your phone burned out in a certain spot (that is if you are playing on mobile)? I had this problem too but it was that the screen on my LG was burned out in a few spots & i couldn't move candies in certain places. If I turned the phone which rotated the screen, I could get by in the game, but eventually it caused too many problems & ive since gotten a new phone. Could this be your issue?