Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
š¶ļøš¬ Hot & Sweet right now in Candy Crush Saga!
š Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! š„³š
š Introducing new community titles and rewards ā your Road to Legend starts HERE! š
All boosters erased to zero on latest Candy Crush Update for mobile
Answers
-
-
This is the response that I received
I am sorry to hear about your experience and I understand your worries.
Unfortunately lives/boosters can occasionally be lost due to several reasons. As they are items saved directly to your device's memory, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, lives/boosters can be lost.
We never recommend storing too many free boosters/lives on your device as not only is there a chance they may be lost but they can also affect the game play.
As visible on the Daily Booster Wheel the free items won are ''Non refundable, transferable, exchangeable and cannot be used in any other game," and for this reason we do not compensate any free boosters that may have been lost.
In case you have lost any of purchased boosters/items please let me know and those will be restored.
I appreciate this may not be the answer you were hoping for and I hope you accept my apologies for any inconvenience caused. If you have any questions or doubts, please don't hesitate to email back to me.
Hope you have a good day !
Kind regards,
AlexKing Customer Care
