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game will not load

mittens-2
mittens-2 Posts: 9

Level 1
in Support

game will not load , been this way for weeks, fed up , mad at king care !!!!!!!!!!

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398

    Hi Mittens!

    Which tablet and OS do you have?

    In most cases a reboot of the device can solve many issues.

    Please also make sure you have the latest version of the game installed.

    You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

    Cheers :-)

  • macie22
    macie22 Posts: 3

    Level 1
    edited March 2022

    my game has not loaded in over a month,very angry,king support will not even respond,just get a black window where its suppose to load then it closes 2 seconds after that,i was on level 3560 or around there.i can play from facebook,but there are no daily rewards,or no contest to win any,,only settings on there is just sound settings.

  • kiara_wael
    kiara_wael Posts: 156,918
    https://community.king.com/en/candy-crush-saga/discussion/comment/2094233#Comment_2094233

    Hi and Welcome to the King Community

    If the steps HERE doesn't help, please play via the Windows app instead until the game is working for you again.

    You can download the Windows app from HERE if you have a Windows PC, when opening the game, connect it to your Facebook to sync all levels.

Hey! Would you like to give us your opinion?

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