Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Windows Phone 8.1

Its been months & I cant play Candy Crush Saga w/o having to uninstall, then reinstall, to play JUST ONCE! If I want to play again, I hv to uninstall & reinstall AGAIN (& again &again) just to play ONCE. It WON'T LOAD! I wouldn't bother to reach out, but ALL of my boosters & extra lives are GONE every time i uninstall- everything ive collected, now all COMPLETELY LOST:( It's my fave game, but this'll be my last attempt to seek help, before I give up. its slowly driving me insane lol. Please can someone help?

Accepted answers

KingsPinn

Hey, first up you should probably check this thread:

https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear

If you delete the game then you also delete your boosters!

For the game crashing, first check that you have enough available memory and ram to play the game smoothly. Clear out the phone cache if you can. Try some things like this to make the game run.

All comments

GUIMEN

The correct answer is:Do not install app on SD Card.Install it in internal memory! This will solve your problem.

Aliya1210

Hey, first up you should probably check this thread:
https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear
If you delete the game then you also delete your boosters!
For the game crashing, first check that you have enough available memory and ram to play the game smoothly. Clear out the phone cache if you can. Try some things like this to make the game run.

If only you actually "solved" my problem... Smh.. U should check out the most recent reviews on the windows app store or on your site from windows users. This is a widely known issue, for which King has provided ZERO help for.. Ever since the updates a few months back- the game is rendered useless... Wont load... Just goes back to the start screen after 1-2 mins of attempting to load. Tried EVERY troubleshooting step known to mankind- what u aren't understanding is THE ONLY WAY I can get the game to load is with a fresh install... After which, I must uninstall/reinstall again to play bcz the game WILL NOT LOAD aftr playing just ONCE aftr fresh install... But u "solved" my issue smh... Ok

Randle

Wow Aliya1210,

I am not a tech savvy and I don´t have a Windows Phone but I can tell you that I recently started using Windows 10 on my PC.

Honestly, I´m pretty happy about it. I play Candy Crush Saga, Candy Crush Soda Saga and recently also Papa Pear Saga as a desktop app on my PC. They run very smooth.

Can you check if you can upgrade to Windows 10 on your Windows Phone?http://www.techradar.com/news/phone-and-communications/mobile-phones/waiting-for-windows-10-mobile-you-won-t-have-to-for-much-longer-1316453

If you can´t, I would consider changing device and go for another operating system ;-)

Aliya1210

Clearly no one is checking into the COUNTLESS complaints from Windows Platform users, noted in the most recent review sections of the site, as well as in the app store! Such a shame too... I'm sure you have plenty of loyal fans, however you would have trillions more, if you would pay attention to the other platforms, besides google play and apple.. Anyway.. Good riddance. . You have soiled any desire I had, to further my attempts in seeking resolve...

Aliya1210

this answer did NOT solve my question, so I'm not sure why it's marked as solved... Smh.. I've been working in the tech field for most of my career (the last 10+yrs), so naturally the first steps I took, were the troubleshooting steps you noted buddy.. If my question wasn't rejected every time I tried to write note the countless steps and attempts to resolve my issue, I would have made that abundantly clear... Anyway, thanks for absolutely NOTHING, and claiming to "Solve" my issues smh... Useless.... Too bad I won't be bothering with any KING crap anymore.

KingsPinn

Hey, first up you should probably check this thread:

https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear

If you delete the game then you also delete your boosters!

For the game crashing, first check that you have enough available memory and ram to play the game smoothly. Clear out the phone cache if you can. Try some things like this to make the game run.

Welcome! 👋

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Accepted answers

KingsPinn

Hey, first up you should probably check this thread:

https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear

If you delete the game then you also delete your boosters!

For the game crashing, first check that you have enough available memory and ram to play the game smoothly. Clear out the phone cache if you can. Try some things like this to make the game run.

All comments

KingsPinn

Hey, first up you should probably check this thread:

https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear

If you delete the game then you also delete your boosters!

For the game crashing, first check that you have enough available memory and ram to play the game smoothly. Clear out the phone cache if you can. Try some things like this to make the game run.

Aliya1210

Randle

Wow Aliya1210,

I am not a tech savvy and I don´t have a Windows Phone but I can tell you that I recently started using Windows 10 on my PC.

Honestly, I´m pretty happy about it. I play Candy Crush Saga, Candy Crush Soda Saga and recently also Papa Pear Saga as a desktop app on my PC. They run very smooth.

If you can´t, I would consider changing device and go for another operating system ;-)

Aliya1210

Hey, first up you should probably check this thread:
https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear
If you delete the game then you also delete your boosters!
For the game crashing, first check that you have enough available memory and ram to play the game smoothly. Clear out the phone cache if you can. Try some things like this to make the game run.

GUIMEN

The correct answer is:Do not install app on SD Card.Install it in internal memory! This will solve your problem.

⛔ Under investigation: Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Not getting my deserved goldbars
I collected all the tapes in the right timeframe but did not get my 300 goldbars. That feels real unfair. Is it still possible to get them? I earned them fairly.
Platba
There was an error rendering this rich post.
Candy Unwrapped Missing
Hello, I actually have 2 separate accounts that I play on. My main account that I had been playing on since May of 2023 is at level 18,494 and the 2nd account is at 1,611. I started the 2nd account in September because I thought it would be fun to start again from the beginning and I haven’t really played on my main…
Reklam
Bölüm kazanamadığım zaman reklam izleyip ek hamleler vardınşimdi yok herşeyi niye zora sokuyorsunuz anlamadım amacınız nedir

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under investigation: Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…