Treasure chest disappearing

Sadie_girl · May 2016

My treasure chest keep disappearing when I reach them. They will show on the board, but will disappear when I reach them. This has happened the last 3 times the chests have been offered. This is on my laptop. It had been a long time since they were offered on my laptop and now that they are I can't get them. What is the problem? How can I contact King for more information? I could really use the "treasures" they are offering.

KingsPinn · May 2016

I'm not sure why this would happen. Maybe the steps here will help:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

I also know that boosters are classed as ''Non refundable, transferable, exchangeable and cannot be used in any other game," - See more at: https://care.king.com/en/candy-crush-saga/boosters-messages#sthash.IemccPwJ.dpuf

ili102 · May 2016

This keeps happening to me as well - I reach a chest and can't open it. I reload the game and it disappears. Only on desktop, not on mobile.

Codeblue3638 · October 2016

yeah another example of cheating...i was playing on pc ran out of battery...played on ipad beat the level went back to pc and that level when i was playing on pc had a chest....surprise all the chests disappeared....come on king....how bout being an honest app

Treasure chest disappearing

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