Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

1645

THIS IS NOT A DUPLICATE. STOP MARKING IT AS ONE. You said the frog crashing problem was solved after the 1218 question was asked, but it was NOT. The update did NOT fix the problem. SEVERAL people are still having the problem of the game crashing after moving the frog, yet you are marking it as a duplicate. It's not. It's a new issue, because your last "fix" did NOT fix it!

Accepted answers

All comments

Tim_Walsh

So, had the same issue with 1645, but I used the fish booster(I have like 60 of them) and got through with having to use the frog. Just keep matching with the fish and it will always go to the jellies.

Petrina1113

The same is happening on 1556. I am playing on a galaxy S7 with the latest version of candy crush

Bettina_Hornskov

Maby this can help you move on to next level.

I tryed to play the game on my pc (Windows 10) and the frog dit NOT make the game crash. So i have finaly completed the level... Yay..

Hope this can help you.

i think that they dont have any intentions of making an update any time soon, because they want us to by hammers an so on... It is money in there pocket... Just thinking..

Pernille_Hald

I have the same problem with level 1218, om both my phone (LG Nexus 5x) and on my iPad mini.. Would be nice if it got fixed soon!

Lalla

Stesso Problema al 1066 SI CHIUDE La partita utilizzando la rana come Posso Risolvere ????

Diana_Pi

It's been almost 2 weeks with the same problem (trying to move the frog) on level 1290. I'm ready to stop playing all together! Very frustrating!!

Shelley_Harrod

I just sent an email reporting the issue with level 1218 and the frog when he jumps the game closes. So the issue isn't fixed. How do we get past this level without this I've tried numerous times and you need the frog. When will this be fixed? Thanks

Stacyc79

Hi Jaimee- Thanks a lot for letting us know, we really appreciate this. Please could you let me know the following information?
- Which model of device are you playing on?
- Which OS version is installed on your iOS device?
- Which version of Candy Crush Saga do you currently have installed?
Thanks so much!

Same problem here. iphone 6s iOS 9.3.2 candy crush version 1.79.0

Cindy_Tsao

Same problem here with level 1645. Already stucked for a while. When will it be fixed?

Stephen69

Same problem here with frog on 1645 when will this be fixed

Nancy_Anglin

This was from last update! I didn't update my iPad and it works fine but my iPhone did update and it crashes every time. I've lost lives and power ups. When is "near future"?

Playa'

Same thing happening on Level 1257

Cezdiamond

Hi Jaimee- This due to be fixed in the release 1.80 we hope that this will be available in the near future.

Thanks a lot!

Jaimee_DeVous

-iPhone 6 version 9.3.2

-Candy Crush version 1.79.0

Cezdiamond

Hi Jaimee- Thanks a lot for letting us know, we really appreciate this. Please could you let me know the following information?

- Which model of device are you playing on?

- Which OS version is installed on your iOS device?

- Which version of Candy Crush Saga do you currently have installed?

Thanks so much!

Welcome! 👋

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Accepted answers

All comments

Cezdiamond

Hi Jaimee- Thanks a lot for letting us know, we really appreciate this. Please could you let me know the following information?

- Which model of device are you playing on?

- Which OS version is installed on your iOS device?

- Which version of Candy Crush Saga do you currently have installed?

Thanks so much!

Jaimee_DeVous

-iPhone 6 version 9.3.2

-Candy Crush version 1.79.0

Cezdiamond

Hi Jaimee- This due to be fixed in the release 1.80 we hope that this will be available in the near future.

Thanks a lot!

Playa'

Same thing happening on Level 1257

Nancy_Anglin

This was from last update! I didn't update my iPad and it works fine but my iPhone did update and it crashes every time. I've lost lives and power ups. When is "near future"?

Stephen69

Same problem here with frog on 1645 when will this be fixed

Cindy_Tsao

Same problem here with level 1645. Already stucked for a while. When will it be fixed?

Stacyc79

Hi Jaimee- Thanks a lot for letting us know, we really appreciate this. Please could you let me know the following information?
- Which model of device are you playing on?
- Which OS version is installed on your iOS device?
- Which version of Candy Crush Saga do you currently have installed?
Thanks so much!

Same problem here. iphone 6s iOS 9.3.2 candy crush version 1.79.0

Shelley_Harrod

Diana_Pi

It's been almost 2 weeks with the same problem (trying to move the frog) on level 1290. I'm ready to stop playing all together! Very frustrating!!

Lalla

Stesso Problema al 1066 SI CHIUDE La partita utilizzando la rana come Posso Risolvere ????

Pernille_Hald

I have the same problem with level 1218, om both my phone (LG Nexus 5x) and on my iPad mini.. Would be nice if it got fixed soon!

Bettina_Hornskov

Maby this can help you move on to next level.

I tryed to play the game on my pc (Windows 10) and the frog dit NOT make the game crash. So i have finaly completed the level... Yay..

Hope this can help you.

i think that they dont have any intentions of making an update any time soon, because they want us to by hammers an so on... It is money in there pocket... Just thinking..

Petrina1113

The same is happening on 1556. I am playing on a galaxy S7 with the latest version of candy crush

Tim_Walsh

Ktlouise

I'm on level 1759 and having the same issue. I've lost lives and the treasure box because of it. Please fix

Frances_Tee

help please kindly fix error ASAP thanks

Robert-Jan

Same problem here

Sipple267

Same problem here on level 1218. Very frustrating!

Kim123

Having the same problem on 1290. Wasted boosters only to have the app crash 3x. Very frustrating

playing on iPhone 6, iOS 9.3.2, game software is up to date

Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…