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Candy Crush crashes on my windows 10 laptop

Hels
Hels Posts: 6

Level 1
in Support

Via Facebook, I play Pet Rescue & Farm Heroes, which both load properly - I can accept gifts, send gifts & play the games.... However, I really struggle with Candy Crush - 9 times out of 10 it crashes while loading, & if it manages to load, i can only play - i cant accept gifts or send anything....its really frustrating!!.... I can play it on my android phone without issue... anyone help?

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497
    edited August 2016

    Hi Hels- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with your game, let's try to fix this :-) 

    Please could you check for updates to the app? 

    To manually check for updates:

    - Open the Store

    - Tap or click the user icon on top, next to the search formTap or click 

    - Downloads

    - Tap or click Check for updates

    --------------------------------

    -You can also check specific apps for updates by going to their specific Store page.

    - You can use the search form to find the app, or check My Library for a list of all your apps.

    If this does not work please try this link: 

    Microsoft has released an app which helps in identifying and solving potential issues: http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

    Please note that you will need to be logged in with your Microsoft ID before you can use the tool.

    For more details please see here: http://www.thewindowsclub.com/windows-store-apps-troubleshooter-for-windows-10

    Let me know how you get on :-) Have a sweet week! 

  • Hels
    Hels Posts: 6

    Level 1

    thanks for your reply.... i got the app via facebook.... it always used to work fine.... then i started to have issues with it loading, yet my other games load fine (so i know its not flash player etc) .... it wasnt from the windows store.... it all works fine connected to facebook or stand alone on my android mobile... just doesnt work properly via facebook on my laptop anymore

  • Hels
    Hels Posts: 6

    Level 1

    I updated Firefox & now the game doesnt crash as often.... the only problem i have is... there doesnt seem to be anywhere where i can click to accept gifts & send gifts within the game? ... there is the feature on Pet Rescue & Farm Heroes to do this...but no longer on Candy Crush

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Hels- I am glad that the game is not crashing as often anymore.. Please be sure to follow our troubleshooting steps often here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out 

    When you have received Lives or Gifts from friends, there will be an envelope inbox icon. However this only appears if there is something to open :-) 

    I hope this helps.  Have a sweet week!

  • Hels
    Hels Posts: 6

    Level 1

    Thanks for the troubleshooting tips..... there isnt an  envelope inbox icon on my facebook version of the game anymore when i play on laptop..... yet there is when i play on my mobile phone

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