Candy Crush Saga

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I purchased package that included mystery box. I did not receive mystery box.

Jasmine_Vernelli

i purchased the booster pack that included a mystery box. I did not get the mystery box.

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Cezdiamond

Hi Jasmine- I have sent you another message, please can you check again to see if you can now see the envelope icon in the top right hand corner next to your profile picture.

Thanks!

Jasmine_Vernelli

I'm sorry I don't see where the envelope is? Please help

Cezdiamond

Hi Jasmine- Thanks for posting on King Care. I am really sorry that you did not receive your full purchase. Let's make things right again. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely weekend!

Accepted answers

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Cezdiamond

Have a lovely weekend!

Jasmine_Vernelli

I'm sorry I don't see where the envelope is? Please help

Cezdiamond

Hi Jasmine- I have sent you another message, please can you check again to see if you can now see the envelope icon in the top right hand corner next to your profile picture.

Thanks!

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Recent Announcements

🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…