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Mine started doing this after a windows update . I finally gave up waiting on a new windows update to fix it so what I did was go to the little window picture at the bottom of my computer at the task bar . Clicked on it then clicked on settings then clicked on updates & security then clicked recovery then clicked Go back to an earlier build. It will ask you if you want to try repairing (I did this and it didn't help) so I clicked on no thanks and went a head with going back . It took about 10 or 15 minutes but it fixed my candy crush problem. I might add my husbands computer updated yesterday (same update but his worked just fine) lucky him .