Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

game crashing everytime I select a level or try to send lives to others.

Every time I try to play, it gets as far as sending lives to others and then takes me back to desktop - if I do not choose to send lives, then it crashes back to desktop when I select the level to play. It will not let me play! This started right after I got an update to Candy Crush Saga. do not know what the update was - happened automatically...about 10-14 days ago. I have powered down my phone numerous times, have even removed the battery to reset, still won't work. How to reset the game?

Accepted answers

MamaJean

I was having the same issue. I freed up memory by clearing the history and data use in safari. It's like deleting temporary internet files on a desk top. Go to settings, then safari. Scroll to the bottom and hit "clear data and history". This worked for me.

All comments

jschafer4

Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with Candy Crush Saga on your mobile. Let's try and get things running smoothly again.
Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
Let me know how you get on, have a sweet weekend!

I tried the things you mentioned except for deleting and reinstalling the game. I would prefer not to lose the levels I have made it to, so am reluctant to reinstall. Do you know how to reset the game? Somebody said I should try that, but they did not tell me how to do that. Thank-you!

jschafer4

I was having the same issue. I freed up memory by clearing the history and data use in safari. It's like deleting temporary internet files on a desk top. Go to settings, then safari. Scroll to the bottom and hit "clear data and history". This worked for me.

I heard from someone that there is a way to reset the game itself, but the only thing I know how to do is to restart or fully boot the phone itself. Can anyone tell me how to RESET the game?

jschafer4

I was having the same issue. I freed up memory by clearing the history and data use in safari. It's like deleting temporary internet files on a desk top. Go to settings, then safari. Scroll to the bottom and hit "clear data and history". This worked for me.

Well... I spoke too soon - after I select the level to play, it is still taking me back to my desktop and not allowing me to actually play! I guess I will try clearing something else out to see if that helps...

jschafer4

I was having the same issue. I freed up memory by clearing the history and data use in safari. It's like deleting temporary internet files on a desk top. Go to settings, then safari. Scroll to the bottom and hit "clear data and history". This worked for me.

I don't have Safari as I do not use Apple products. However, I did go into Apps, Candy Crush Saga, and cleared my Cache.... at least I am able to get into the game to play now.... have not gone any further than that yet. Thank-you!!!

MamaJean

Cezdiamond

Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with Candy Crush Saga on your mobile. Let's try and get things running smoothly again.

Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Let me know how you get on, have a sweet weekend!

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Accepted answers

MamaJean

All comments

Cezdiamond

Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with Candy Crush Saga on your mobile. Let's try and get things running smoothly again.

Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Let me know how you get on, have a sweet weekend!

MamaJean

jschafer4

I was having the same issue. I freed up memory by clearing the history and data use in safari. It's like deleting temporary internet files on a desk top. Go to settings, then safari. Scroll to the bottom and hit "clear data and history". This worked for me.

jschafer4

I was having the same issue. I freed up memory by clearing the history and data use in safari. It's like deleting temporary internet files on a desk top. Go to settings, then safari. Scroll to the bottom and hit "clear data and history". This worked for me.

jschafer4

I was having the same issue. I freed up memory by clearing the history and data use in safari. It's like deleting temporary internet files on a desk top. Go to settings, then safari. Scroll to the bottom and hit "clear data and history". This worked for me.

I heard from someone that there is a way to reset the game itself, but the only thing I know how to do is to restart or fully boot the phone itself. Can anyone tell me how to RESET the game?

jschafer4

Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with Candy Crush Saga on your mobile. Let's try and get things running smoothly again.
Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
Let me know how you get on, have a sweet weekend!

In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Merge Accounts
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…