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no internet connection despite there being there

yikes21k
yikes21k Posts: 2 Newbie

hello,

my candy crush saga cannot connect to internet despite it being there. just spin and spins. this is the only game that is affected on the phone. all other games have no issues with internet connection. also, on my backup phone playing candy crush saga, has no issues with internet connection. this has been happening for over a week. i have tried to shut phone down, turn on wifi on and off, turn phone data on and off and nothing works. i suspect there is a corruption somewhere. because i cannot connect to internet with candy crush, i cannot save the game or watch any video to gain boosters and other perks, otherwise the game is playable. is there anything short of a deletion and starting over from scratch? i kinda not want to do this as i have a modest 4000+ rounds completed which took over 2 years to achieve


thank you


will

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