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This is now the 3rd time it has happened. This time I had 8 gold bars and won an extra one, but instead of showing 9 bars it went back to 2. How do I get them back. They were lost a few days ago, cannot remember exact time or day.
Thank you
Hi Sylvie, your best bet is to email King Care through the game, go to your settings, click the cog wheel, scroll down to "contact us". There you will have options to choose from for your specific need. They will be able to look into your account to see what went wrong.
Thank you for your patience,
Jilly
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
