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Game glitches
Kim_Hauge_Crahan
Posts: 11
Level 2
in Support
After almost a week and using my last gold bars I finally beat level 11751 of candy crush, only for some glitch to take my bars but not credit my win. I’m still stuck and ready to delete this game. Also on the fantastic five we reached 7000 but it never gave us our reward or cleared for 2 days. Now it’s registering but still never got the rewards.
😤😤😤😤😤😤😤😤😤😤😤
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Answers
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Hi and Welcome to the King Community
Thank you for the feedback . For F5 ,There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.
If you post a screenshot we can confirm this for you or not and advise you if this is not the issue
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What about the level that I won but it didn’t move on. All it did was take my gold bars
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Please force to close app, log out, clear cache, and close device and wait for 30 seconds then reopen.
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That did nothing?
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Please send me screenshot.
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Screen shot of what? The f5 finally reset without giving the awards. And level 11751 that I passed but it did not register after taking my gold bars, just looks like the game with no bars?
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Fantastic 5.
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Hello my friend,
Please let me suggest you report your issues and concerns to Player Support you can find them to the right hand side of this screen under "Quick Links " scroll down until you see "Support " click on this feature and when you see the screen comes up follow the instructions and explain your issues concerns about your game, you need to include your Game ID....you can find this in your game under your Avatar...double tap on your Avatar and you'll see your Game ID...so fill out your issues and concerns about your game include your Game ID and email address then send your message and someone from Support will contact you through your email address.....please let me know if this helps you...
As I hope this helps you out my friend 😉💯
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Thank you, but double tapping my avatar takes me to my profile, I do not see a number besides the number of the game I’m on?
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Welcome to the King Community 🥰
We are sorry for your inconvenience and we look forward to helping you😊
HERE you will find the details of where and how to get your game ID.
Is THAT the problem you are facing with Fantasy 5?
Even after completing a level, the level may not be saved for some reason and you will find the details at the link below.
Thank you.
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