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Clover-3
Clover-3 Posts: 3

Level 1

i am so angry that the candy crush hvnt answer me any question, then call me to this king care find the answer myself!

So so so so bad service!!

they suddenly delete all my boosters ! But no one give me the answer why and give me back all my booster!!

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Clover,

    Thank you for posting this here on King Care.

    I´m sorry this happened to you in Candy Crush Saga on your iPhone.

    I have sent you a private message, visible for you in your inbox, in order to check out your account.

    Saved up free boosters and lives can get lost due to several reasons. As they are items saved directly to your device's memory in temporary data-files, these can get overwritten by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself.

    Therefor we never recommend storing too many free boosters on your device as not only is there a chance they may be lost but they can also affect the game play.

    Kindest regards,

    Tony - King Care Team

  • Clover-3
    Clover-3 Posts: 3

    Level 1

    i also reply yr email! please check it and solve this problem and give me back my boosters!

  • Clover-3
    Clover-3 Posts: 3

    Level 1

    y u block my message? afraid people know the true!!!

  • Tony_Mc
    Tony_Mc Posts: 4,138

    y u block my message? afraid people know the true!!!

    Thank you for your comment Clover. What message do you exactly refer to? I received your private message. Please find our Terms & Conditions here Free saved up items are "Non refundable or transferable" as stated in our Terms of Service: http://about.king.com/consumer-terms/terms/en. Free saved up items are "Non refundable or transferable" as stated. Kindest regards, Tony - King Care Team

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