Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

🗺️ Completed levels not registering/ not being saved (fixed)

Crazy Cat Lad

We are investigating an issue with the game not registering the progress in a correct way for some players.

Because of this issue you may get put back to an earlier level when coming back to the game.

We hope that this issue will be sorted out soon.

Please stay tuned on this thread for any news or updated on this issue.

Thank you for your patience!

Accepted answers

Crazy Cat Lad

I'm happy to announce that this issue is now fixed!

All levels should from now and on be saved correctly and you can continue from the correct level when returning to the game.

If your game did not automatically restore the lost levels, you will need to replay them

If you lost various played levels you can also reach out to Player Support HERE, so they can put you back on the level you should be on.

In case you used any purchased items on the levels that didn't get saved correctly becasue of this issue, Player Support will also be able to compensate for any lost purchases.

All comments

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/2307201#Comment_2307201

No offense @pillow6, but I'd say it's time for King to wake up, and acknowledge that they do have some "detective-work" to do (some deep research by the gamingteam perhaps?). In my opinion this is yet another glitch that needs to be fixed.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/376753/progress-didnt-save

Hi and Welcome to the King Community

Sorry for inconvenience, this issue has been reported, meanwhile please check this page

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

Tonia_Cremonesi

I progressed 4 levels yesterday playi g on my laptop, and when I went back to play again later they weren't saved on any device. Yet the map shows I passed 4 levels, but it doesn't start me there. I would appreciate some help. I've tried logging out and in again, uninstalling and reinstalling, etc. Very frustrating!!

Patty_Labrozzi

same issue, stuck on #5186, won multiple times, moved to next level, play several games, and when I return next day, still stuck on #5186.

READY TO QUIT.

ASter100

https://community.king.com/en/candy-crush-saga/discussion/comment/2307241#Comment_2307241

Me neither :(

DonnaV

https://community.king.com/en/candy-crush-saga/discussion/comment/2307201#Comment_2307201

I reviewed this last night, it did not resolve the problem for me :(

DonnaV

I also am having the same issue. Stuck at level 12051, which is NOT an easy one to complete. I thought it would correct through the night, I thought wrong ! If I move forward and navigate away from the game on FB when I come back it's back to level 12051 :(

The episode race is wonky as well, indicating I am finished the episode winning 30 gold bars, when I am just starting a new episode.

ASter100

https://community.king.com/en/candy-crush-saga/discussion/376744/won-levels-and-having-o-repeat-over-and-over-the-level-has-a-crown-but-you-cannot-continue

I am having the same issue. Just started yesterday. I played from 7906 through 7911 (even completing a level), and when I came back to play again later was back at 7906. Since then it doesn't matter how many items I complete, when I come back I am back at 7906.

candy_girl1

having to repeat level 7810 several times got to level 7814 now back to 7810 this morning what is going on Candy Crush .

pillow6

Please go here. https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

RhaRha13

Over the last two days I have been forced to repeat the same two levels over and over even after winning and progressing. I am on level 5031. Have won it several times. Have also won 5032. But it continues to force me to replay 5031 and on.

pillow6

Please force to close app, clear cache, log out then log in.

sonnieeta

https://community.king.com/en/candy-crush-saga/discussion/comment/2306924#Comment_2306924

where does one report?

Candysweetsbeza

Try to report this problem or it might be because of the internet

sonnieeta

I have passed a level on my computer. I keep refreshing on my phone and tablet to catch up with my PC but the two are not progressing to catch up with the level on PC?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/376723/cant-move-past-level-8463-despite-having-completed-it-4-times

Hi and Welcome to the King Community

Sorry this has happened to you , please check this page for info

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

WLCB

A few days ago I completed level 8463. And after it I completed a few more levels until I reached level 8468. But when I returned to the game, it started at level 8463. At first I thought it was some glitch so I played it again and the couple of levels after it and completed them all AGAIN. Yet when I return to the game, it again resets to level 8463. Even on the map it shows that I haven't completed any levels after it (even though I did and more than once!).

What's going on?

pillow6

@kiara_wael @Tess92 help him.

demirko36

i have passed this level two times and played next level. After logging in I have to start again with the level 5415!

it seems there is an issue with sync.

What can I do?

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/2306284#Comment_2306284

You very well could be right @Alienscar, something with King's servers. I've noticed a couple of similar posts at our group today. I'm trying to get them here, the messages with complaints that is. ;)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Crazy Cat Lad

I'm happy to announce that this issue is now fixed!

All levels should from now and on be saved correctly and you can continue from the correct level when returning to the game.

If your game did not automatically restore the lost levels, you will need to replay them

If you lost various played levels you can also reach out to Player Support HERE, so they can put you back on the level you should be on.

In case you used any purchased items on the levels that didn't get saved correctly becasue of this issue, Player Support will also be able to compensate for any lost purchases.

All comments

rob_b

as above

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/376599/i-cant-move-off-of-game-8647-on-candy-crush-have-won-it-2-times-now-it-moves-to-8648-and-the-n-moves

Hi and Welcome to the King Community

Please check this page

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

annacotterino

Normally my levels sync between my computer and my phone...they're not tho....

I logged into my computer and it won't take me back to where I was..its 2 levels off...even tho I am logged in and its saved

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/376618/levels-not-syncing

Hi and Welcome to the King Community

Please check this page , may help

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-two-different-devices

Ans_Weelage

Candy is stuck on level 9530,I was already on 9532 and are set back,on Facebook,telefone and tablet...HELP!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/376625/stuck-help

Hi and Welcome to the King Community

Force closed the Apps. and Log in again . play any level , log out and log in

For more info here

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

annacotterino

I tried this and it didn't work. I'm not sure what the issue is

Ans_Weelage

I thought it helped but I played the levels again and logged oud en logged in and again at 9530 pfffff is there somebody how really helps me?I wrote to custumer servie and they gave a few boms and that I had to play the levels again it costs me 10 goldbars and nothing .....again 9530 I payed a lot of money to get where I am and now this,I need real help!!!

deprodio88

Hello,i am at level 11471 but when i came again to play,the game reset at 11470.The same thing happened to me when i passed 11467 to 11469,the game reset at 11467 and i need to use more boosters for pass the same level.What can i do?If the game react like this,i must to quit because is frustrating.I don't want to play the same level infinitely.Thank you!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/376650/i-have-a-problem

Hi and Welcome to the King Community

Sorry this has happened to you please see post below for complete information

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

me6412

https://community.king.com/en/candy-crush-saga/discussion/376650/i-have-a-problem

Hello my friend and welcome to the Community,

Frustrating it must be although you have been replaying the level with no progress made after you completed several levels and your game keeps returning back to the levels you have already completed....let me tag one of our members who are in the higher levels who can assist you with your issues as they are very able to help you out with these situations my friend @Peter_Tornaros this player can give you the help and assistance that you need my friend as I hope this helps you out....😉💯

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/376599/i-cant-move-off-of-game-8647-on-candy-crush-have-won-it-2-times-now-it-moves-to-8648-and-the-n-moves

Hello Rob once you have completed level 8647 did you see the next button?

I suggest you play the level again and take a screenshot showing the next button appearing. Post that here

I think something might be wrong with King's servers as you are the second person to post about this problem.

Peter_Tornaros

https://community.king.com/en/candy-crush-saga/discussion/comment/2306247#Comment_2306247

I can only suggest that you are playing when not connected to the internet or your game is not linked to Facebook or King.com. By connecting to either of these your progress, etc, is saved.

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/2306284#Comment_2306284

demirko36

i have passed this level two times and played next level. After logging in I have to start again with the level 5415!

it seems there is an issue with sync.

What can I do?

pillow6

@kiara_wael @Tess92 help him.

WLCB

What's going on?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/376723/cant-move-past-level-8463-despite-having-completed-it-4-times

Hi and Welcome to the King Community

Sorry this has happened to you , please check this page for info

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

sonnieeta

I have passed a level on my computer. I keep refreshing on my phone and tablet to catch up with my PC but the two are not progressing to catch up with the level on PC?

Candysweetsbeza

Try to report this problem or it might be because of the internet

Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…