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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
Could someone help me as I had this same problem
Please send me the message too. I was on level 2000+ and when I tried to sync it to FB it all erased and I'm back to level one. Please help me get back to where I was! :-(
I had about 450 levels of progress and switched to a new Android phone, hence, losing all progress. I didn't sync to Facebook, and my Gmail says unregistered. Please, help. Thanks.
Can you please help me too. I was not signed in with Facebook or registered with my email address
Hi @Cezdiamon, can you send me a message too? I was at level 201, and all my levels synced back to1 and lost all my progress after signing in with my facebook account .... Also note that i didn't even logged in by my email id ever.... Thanks
I'm on level 781 and my Facebook page got hacked so I had to change my password. I've been on the game this morning and it's taken me back to level 1. Can this be restored back to 781 please?
@cezdiamond Hi, I also synced to Facebook and lost all my progress, can you send me a message too?
Me too. Lost progress.
@Bell Le Yes, I can help you :-)
Please check your messages.
Sorry to bother you again but I was not connected to Facebook prior to going back to level one. Is there anything that can be done?
Hi Bell- I have sent you a private message through King Care :-)
Hello. I was 400 plus levels when I updated Candy Crush Saga and it made me go back to level one. Can you please restore my levels? Email is happylucky727@gmail.com
@cezdiamond I haven't received your message, and I still need a hand.... I lost all levels
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@Cezdiamon could you help me too please? I wasn't connected to Facebook or signed up by email!
@Cezdiamon can you please help me too? This isn't happening to me but to my mom. She wasn't connected to facebook or signed up by email either. This was in candy crush soda saga
Hi @Cezdiamon, can you send me a message too? I was at level 480, and all my levels synced back to1 and lost all my progress after signing in with my facebook account.. Thanks
Due to a wrong advice by the Apple Store in Amsterdam, I went suddenly down from level 2345 to level 1. The apple worker from the Genius (!) Bar could not fix it. Thus, I sent via Candy Crush a message to KING asking for help. As a response I only got a standard message telling me to go to the King Care Community. I can see there that I am not the only one with the problem of a wrong synchronization with Facebook and KING account. I would like to get a personalized message from KING telling me that they will take me back to level 2345. Please give me a positive reaction to case number 8414962379.
Thanks, Guido
@Cezdiamon Same problem here! Please, help!
I have sent you all messages, please reply if you still need a hand!
Hi @Cezdiamon, can you send me a message too? Ive lost all my progress after signing in with my facebook account.. thanks!
Due to a wrong advice by the Apple Store in Amsterdam, I went suddenly down from level 2345 to level 1. The apple worker from the Genius (!) Bar could not fix it. Thus, I sent via Candy Crush a message to KING asking for help. As a response I only got a standard message telling me to go to the King Care Community. I can see there that I am not the only one with the problem of a wrong synchronization with Facebook and KING account. I would like to get a personalized message from KING telling me that they will take me back to level 2345. Please give me a positive reaction to case number 8414962379.Thanks, Guido
@cezdiamond I have received messages in none of the 3 games mentioned above.
Hi everyone- Please note that the messages are found on the King Care site and not in your mobile games :-)
Please let me know if you are having a problem locating it.
Thanks!
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Can you help me?
Why can't I receive lives from My friend
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
