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My account
kehinde000
Posts: 8
Level 2
in Support
Why do I have to start from the beginning of the game just because I change my phone and it still my same account I’m so tired have gone so far to keep starting from the beginning
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Answers
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Hi @kehinde000 and welcome to our Community! 😊
If you've switched phones and your progress was previously saved to a King or Facebook account, you don't have to start over.
Check this post which will help you:
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I did not link the game with my Facebook I only opened a candy crush account that all and I expected all my progress should be save when I switch phone but no it started from the beginning
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Your account does not have to be connected to Facebook, if you had created a King account on your previous device your progress is saved and you just need to log in with the email. If you didn't save your progress to a King account, you will need to contact Player Support to get your progress back.
NOTE: If you can still use your old device with the saved levels, create a King account and then follow the steps in the link I posted above.
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I created a king account on my old phone and now I don’t have the old phone again when I login into my new phone all the bonus are all intact but I just have to start the level again
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