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When I try to load Candy Crush from my laptop, it comes up briefly, then goes back to my laptop page
Lorna_Reeser
Posts: 14
Level 1
in Support
When I try o load Candy Crush from my laptop, it comes up briefly, then goes back to my laptop page.
0
Answers
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Hi Lorna,
Thank you for contacting King Care! Are you using king.com or through facebook? Windows?
Thanks,
Jilly
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I think I am going thru Facebook. Definitely not windows.0
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I'm not loading on to Facebook to play. I have the app on my IPad. So it might be king.com.0
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I meant logging onto Facebook. Said loading by mistake.0
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Okay Lorna,
When was the last successful time you were able to log on to CC?
I'm going to have you try a couple of things, here we go.
Lost your connection to Facebook on an iOS device? https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Loading/Crashing issues: iOS: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Please let me know if these do or do not work out for you, I surely hope they do!
Good luck!
Jilly
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I can't log into the game, which is my problem. The last time I could was two days ago.0
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Did you go to king.com and try to login?
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I just went to king.com but couldn't see anywhere to login.0
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Okay it's in the upper right corner, but you'll probably have to click "use desktop site" in your browser settings (3 dots on top right if you're using chrome). That's the only way I can see the login info.
Let me know if that works for you, (sorry I don't know where your browser settings are for other browsers!)
Jilly
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That didn't work. How do I know that I am synchronized with Facebook or king so I don't lose everything I've accumulated over the past 6 years when I delete and reinstall the app on my IPad?0
