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treasure chests
Jimmy_Malik
Posts: 12
Level 2
in Support
Answers
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Hi Jimmy Malik,
Thank you for contacting King Care! Can you please post this issue under this thread here: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_101894
They say that it has been fixed but it is still affecting a lot of players, please post your information there so you're accounted for and they may compensate you and know that there is still an issue!
Thanks,
Jilly
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You're welcome Jimmy. I understand that, but thought it may help them boost the game studio to fix this issue. Because this issue was happening with both games at the same time. So I thought they were using this thread as a base for both games. I'll see if I can find the one for CC, if there is one. I hope that helps! Also, just checked on the latest update for the CC treasure box issue, apparently it cannot be fixed and they are compensating players with boosters and/or gold bars. I'll make sure to forward you on to them as to get your cempensation.
Jilly
