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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
Please help! Me too! Don't know what level it was on but it was high. App must have updated and it's lost my progress!
Cezdiamond is the magician and will restore your game to where you were.
Hi- I could really use help too. i was up to level 445 when I had to reboot my phone. Now it forces me to link with Facebook which is at level 180 something. Lost so many levels! My username was started with Saby but I can't remember the rest. Please help. Thanks!!!
I also need help. Lost everything... I was playing using Facebook the whole time...
Can you help me plz I changed my phone
I also need help! My mom connected Candy Crush to Facebook and it reset to level 1.
@krissy201222 did you receive my message?
Hello! I have the same issue, my dad was on level 660 and recently got a new phone, he asked me to save it to my facebook account as he does not have one and it was an easier way to transfer the levels, however when I logged in, it changed to level 10
Hi, i have the same problem after i synced it with facebook. Can anyone please help me too.
Hi I have the same problem after factory reset yesterday . Game is Candy crush soda. No Facebook account was connected or email. Level 273 I can send my Google play email on my device? Or what can I do to restore the level progress Thank you :-(
Hi
I have the same problem after factory reset yesterday . Game is Candy crush soda.
No Facebook account was connected or email.
Level 273
I can send my Google play email on my device? Or what can I do to restore the level progress
Thank you :-(
I just switched devices but was not connected to FB, is there any way to recover my progress? @Cezdiamond
Hi @Cezdiamond, I'm having exactly the same issue here and I was at around level 1142. Please do send me a PM to solve this, my Game ID: 5570023293. Thank you very much!
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Hi @CezdiamondCould you please help me too? I have reinstalled Soda Saga on my tablet and lost all progress (but I still have my gold bars). I logged in and out several times with no luck. I have always logged in with my email and I haven't connected to FB in over a year. It's Soda Saga.
Hi @Cezdiamond
Could you please help me too? I have reinstalled Soda Saga on my tablet and lost all progress (but I still have my gold bars). I logged in and out several times with no luck. I have always logged in with my email and I haven't connected to FB in over a year. It's Soda Saga.
I also need help, my candy crush reset to level 1
I tried to upload my progress so I could transfer my game to my iPad, After doing this I have been reset to board 168 from 3627
Thank
Does anyone have a recent winning video of this level please? Usually I can find one on YouTube, but not this one. Thank you
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
