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Where are the results to this weekend's contest? With a couple hours to go, I was in first, but when I checked Monday I did not see any prizes or results? This seems to happen every other week :-/
Are you saying that Giselle's answer to you in incorrect? If so, I agree Because a) I was in first with only a couple hours left in the competition and b) in the past I have been able to view the results of the contest regardless of if I placed in top 3 (which makes sense...if three people bump me from first to fourth, I would like to see the point totals).
This is the answer I received - which is WRONG - Thanks for getting back to us.
I'm afraid unless you were in the number 1 spot at the end of the challenge, it's quite likely you weren't in that position when the challenge ended.
I too played the challenge and found my score was beaten by over 1000 points in around an hour. Unfortunately, unless you receive a prize, you don't receive a notification of not placing in the winning positions.
We've lots of data back from the play styles we're seeing, and one of the common ones is players will indeed jump into the challenge quite late in the day. Deeper analysis shows that this occurs due to time-zone changes and we do see waves of players in the USA scoring high and moving quickly, then when the time zone changes the same occurs in different continents such as Europe.
In addition, some players leave it til quite in the day to jump in (for reasons it's not quite clear as to yet, maybe it's just something they put on the back burner). It's quite common for players to ignore a challenge with '48 hours to go', but it somehow 'whet their whistle' when it says 'Only 3 hours left!'.
I hope this reassures you of the integrity of the challenge on our operational side. Unfortunately what we can't govern or be responsible-for is the unexpected and sometimes erratic play-styles of our gamers!
Kind regards,
GiselleKing Customer Care
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The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
when I am out of lives, the game gives me 5 more. After playing just 1 of the 5, the live balance is 0. It happens every time.
Only the first gummy dragon dispenses. Then, no matter how I match, clear the board, use striped or wrapped candies or have up to 14 moves left, NO more dragons dispense. Please help!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
When I was log into the Facebook then I lost my all gold bars and booster please recover them🥰
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…