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The strawberry shortcake ad is broken and don’t let You close out after it’s shown. It’s forcing a restart of the game which is really frustrating. I’m in an iPhone 12 in case info is necessary.
We had some issues with ads freezing the game, but this should already be fixed.
If you still experience this or the issue comes back, please post about this in our Support area here:
Very frustrating that the Strawberry Shortcake ad is still not fixed. I lost my win streak rewards. How are you going to make it right King?
The new Strawberry Shortcake ad appearing today doesn’t allow it to be closed. I have to close down the game and start over. Totally frustrating! Is anyone else having this problem?
Hi and Welcome to the King Community
Sorry for the inconvenience . thia issues has been reported, Thank you
Almost Every time I click on the video the Strawberry Shortcake ad comes up and freezes, have to close out game completely, did this at least 20 times, very frustrating, it’s a waste my time, can’t enjoy playing the game!😡
fix the ad, or take it off…please, Thank You.
Hi and welcome to the King Community
Sorry for the inconvenience , this issues look into and has been reported , Thank you
the first response still did not provide a solution to the problem, add to that my dad's user can not even join the group created in family, talk to support about the benefits they give on watching advertising! or give you the daily prize, my father's user can not join a group, understanding that the game with id is damaged. ... reaching level 4441 of candy crush, my father does not want to start the game from scratch, sadly there is no answer to this inconvenience, they only responded that the benefits of when you lose a game and if you see the advertising three times you get free gifts, that in my mom and my user there are no problems, but my father never came out, adding the daily prize and now not being able to join the group, the last doubt would be to enter with the user so that from king! someone can solve this inconvenience or give me an email in which they see what I'm referring to .... I hope someone can help with this problem!
This ad is making it very frustrating!! Never been as disappointed with this game as much as I am right now. We struggle to get through some levels and that can be frustrating in itself, but then to have to deal with freezing ads is too much to deal with. It’s not something I would expect from you.
Sorry for the inconvenience , This issues has been reported , thank you
I removed the app to try to fix Strawberry Shortcake glitch and then when I logged back in the game had me more than 2000 levels behind where I was! How do I fix that?! I refuse to play more than 2000 levels again. 😩
Strawberry shortcake game advert is not working and freezes every game
Created a King acct just to report this, that’s how frustrated I am. How could you let an ad sabotage the game for most of the day?!
At this point I am boycotting Strawberry Shortcake Berry in the Big City.
Dont give us a tempting reason to rage quit.
Happening to me too. Just started seeing this ad which cannot be closed. I report it each time, but it still keeps showing up.
YES! Having an ad sabotage the game for many users is something they should want to fix ASAP.
This issues has been reported, Thank you
Please fix this terrible ad! I have lost my win streak three times now because of this!
Nobody wants a Strawberry Shortcake game!! I’m tired of wasting time on the stupid ad!
I also opted out and I still get it. How can this not be fixed already?
I’ve opted out and reported this ad more than a dozen times today. It keeps coming back. Stinks!
Happening to me as well - St Short issue. iPhone 11 Pro, OS 15.6.1
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
