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The strawberry shortcake ad is broken and don’t let You close out after it’s shown. It’s forcing a restart of the game which is really frustrating. I’m in an iPhone 12 in case info is necessary.
We had some issues with ads freezing the game, but this should already be fixed.
If you still experience this or the issue comes back, please post about this in our Support area here:
Thank you. The ⦻symbol at the upper right is unresponsive. The youtube link to /Strawberryshortcakeofficial is unresponsive.
The link at the upper left gets you to Unity Ads privacy, but after you return to the main ad, the screen is still unresponsive.
The only option is to reboot the device in order to try again.
iphone 13 iOS 15.6.1
Also having the same issue. Glad to hear it’s been reported.
Yep. For me, too. You'd think they could pull or repair the as by now, especially given the full press their giving it. I expect it will remain a problem right through the Pot of Gold event. It's uncanny.
No. you can opt out, but since you still cannot close out, and must reboot the device to play again, it does not save the opt-ot.
Upon the next launch, the same ad reappears and freezes again. iOS 15.6.1 phone.
Same issue. Worst part is when I'm on a winning streak, lose a life, and my progress because of it. I can't get that back.
See picture
Same here, Strawberry Shortcake ad freezes every time
I created an account to report this also. I report the ad every time it pops up too
Hi and Welcome to the King Community
Sorry for the inconvenience, this issues hac been reported . Thank you
May I see a screenshot of you’re taking about please? Thanks! 😊❤️
This is happening to me over and over. I lost boosters that I used not to mention time spent playing and then losing level because of this strawberry shortcake ad freezing.
yes and I had to come here to see if it is everyone. I have reported it when it locks me up everytime but o far nothing has happened
Same problem with strawberry shortcake on candy crush soda also. The ad doesn’t play but you can’t exit out of it so I have to close down the whole games. I agree, very frustrating. I’ve had the same trouble with other ads where I just get a blank white screen. This happens over several of the King games. I’ve also lost the quests on Farm Saga several and can’t seem to get them back unless I totally delete the game off my device and then I lose all my accumulated boosters.
Unfortunately it’s no loss to King.com, every time we see the ad they get paid so there’s no incentive to fix it. I’m avoiding all ad generating activities for the next couple of days. If they can’t fix that ad they won’t be making off me on any ads.
The strawberry shortcake ad freezes the game every time it shows up. I have to close out of the app entirely and lose my streaks and rewards because of it. Please discontinue that ad or fix the issue. It’s ruining my win streaks and booster rewards. It’s also ruining my desire to play the game.
Where is accountability here? In any other job this would get you fired. I’ll bet any 6th grader could fix this problem. What is going on with the programmers? This has been going on for days.
Strawberry Shortcake ad has completely frozen Crush and Crush Soda for the whole day on my iPhone. Ready to delete the games and go elsewhere.
This issues has been reported. Thank you
Very frustrating indeed. You can’t do ANYTHING!
I’ve had the same problem all day. VERY FRUSTRATING! Had to shut down my IPAD every time. Can’t collect any boosters.
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I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
