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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
Hi , I need a help. I have lost my progress when my tablet was broken and I had to buy a new one. I never had a facebook account or King account and now I start from level 1. I take me almost 4 years to go on level 1700+ ( cant remember exactly, byt it was over 1700). Now I got King account my nick name is - monisia and facebook and I am currently on level 65. Please could U do something in my case? If I back on level 1700 I will be happy enough . My game ID is 8633565448
Hi I have a similar issue, I accidently uninstalled my Candy Crush Saga and it was not connected to a Facebook or King account. When I reinstalled it I started back at level 1. I was at approximately level 700. Is there anything that can be done to recover my lost progress. My user ID on the newly installed app is 8626808394.
I had the same issue. Emailed customer care and no response. Just finished 2510 and tried to sync to facebook and back down to level 1. Please help with the restore. I'm not worried about the few gold bars or extras but I can't imagine starting from scratch after reaching the last level!
Hi @Coco did you receive my message?
I have the same issue. Do not recall ever using an email address or Facebook to begin play, and now am back to level 1 after updating the Candy Crush Saga app. I have a screen name.
Hi, I'm having the same issue. Updated the app and synced with Facebook and lost all progress. Was on level 2278 with a massive amount of boosters and now everything is gone.
Hi,
I'm having the same issue. Updated the app and synced with Facebook and lost all progress. Was on level 2278 with a massive amount of boosters and now everything is gone.
So annoyed. I was on level 1017 and CC kept asking me to log on to FB so I did and have now lost all my progress. Help please! I've tried logging on and just get the message account doesn't exist.
Hi, I have the same problem. Didn't register with FB, only with GooglePlay. Suddenly back to level 1, and when I try to log in with my GooglePlay email it says account doesn't exist
Had to make a new facebook account when I logged in I to was set back to lvl from like 1750 or something and 41 gold. Please help
Hi! I have deactivated my FB account a year ago and by that time I just continued to play Candy Crush Saga as a guest I think. By that time I was playing it through that FB account. Now I have a new FB account and I'm afraid to connect my progress to either FB or King because I don't know would it save. I'm currently on level 1881. What should I do?
Hi @Cezdiamon, can you send me a message too? Ive lost all my progress after signing in with my facebook account.. thanks! my email is shehnazkhan26@yahoo.com.
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Help! Anyone?
I need help too! Please let me know what info you need.
I would like some help too. I deleted the game and reinstalled because it was taking up lots of documents and data on my phone and lost my progress. I've done this with other apps and been fine because they were saved in Game Center and I just assumed it was the same. I didn't sign up with an email because it never prompted me to and didn't sync with Facebook. Please help
Please please please help me!! Back to level 1 after connecting to Facebook cannot resolve this at all I'm so upset. I was on level 559 but was so proud of myself please can someone help me :,(
CezDiamond my email is livnay84@hotmail.com I was on level 559 (((((
I had sort of the same kind of problem -- when I connected to CandyCrush thru Face Book, I went back down to level one. Here is instruction King Care: Thank you for contacting King Customer Care.I'm sorry to hear about the issue with your progress in Candy Crush Saga!However, there is nothing to worry about as your progress and Gold Bars are saved in your account!As you are connected to Kingdom, can you please reconnect the game with your email address?You can do that through in-game settings by tapping on the orange Kingdom logo:- tap the orange Kingdom logo in the in-game settings-and there Log Out (in case you are logged in) -then Log back in using your email address.That should take you to the right level. In case it didn't help, please let me know and I will do my best to restore the level and the Gold Bars for you.
I had sort of the same kind of problem -- when I connected to CandyCrush thru Face Book, I went back down to level one. Here is instruction King Care:
Thank you for contacting King Customer Care.
I'm sorry to hear about the issue with your progress in Candy Crush Saga!
However, there is nothing to worry about as your progress and Gold Bars are saved in your account!As you are connected to Kingdom, can you please reconnect the game with your email address?
You can do that through in-game settings by tapping on the orange Kingdom logo:
- tap the orange Kingdom logo in the in-game settings-and there Log Out (in case you are logged in) -then Log back in using your email address.
That should take you to the right level. In case it didn't help, please let me know and I will do my best to restore the level and the Gold Bars for you.
Hi, I have also lost all my progress to candy crush because I was prompt to connect to my facebook account, but I have played candy crush under a condition that I did not sign up neither with my fb account or my email, in other words, playing it only as a guest. I am currently back to level 1 from level 400+, please help!
Hi! Please help- I just got a new phone and all my candy crush progress has been lost. I was well over 1600, now down to level 1. Was never logged on in Facebook or email. Can't bring myself to start over
Please please please help me!! Back to level 1 after connecting to Facebook cannot resolve this at all I'm so upset. I was on level 559 but was so proud of myself please can someone help me :,( My email is livnay84@hotmail.com would appreciate any Help x
Hi Elle- I have also sent you a private message :-)
Me too. Lost progress.
Could someone help me as I had this same problem
Why can't I receive lives from My friend
Can you help me?
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
