Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
Hi , I need a help. I have lost my progress when my tablet was broken and I had to buy a new one. I never had a facebook account or King account and now I start from level 1. I take me almost 4 years to go on level 1700+ ( cant remember exactly, byt it was over 1700). Now I got King account my nick name is - monisia and facebook and I am currently on level 65. Please could U do something in my case? If I back on level 1700 I will be happy enough . My game ID is 8633565448
Hi I have a similar issue, I accidently uninstalled my Candy Crush Saga and it was not connected to a Facebook or King account. When I reinstalled it I started back at level 1. I was at approximately level 700. Is there anything that can be done to recover my lost progress. My user ID on the newly installed app is 8626808394.
I had the same issue. Emailed customer care and no response. Just finished 2510 and tried to sync to facebook and back down to level 1. Please help with the restore. I'm not worried about the few gold bars or extras but I can't imagine starting from scratch after reaching the last level!
Hi @Coco did you receive my message?
I have the same issue. Do not recall ever using an email address or Facebook to begin play, and now am back to level 1 after updating the Candy Crush Saga app. I have a screen name.
Hi, I'm having the same issue. Updated the app and synced with Facebook and lost all progress. Was on level 2278 with a massive amount of boosters and now everything is gone.
Hi,
I'm having the same issue. Updated the app and synced with Facebook and lost all progress. Was on level 2278 with a massive amount of boosters and now everything is gone.
So annoyed. I was on level 1017 and CC kept asking me to log on to FB so I did and have now lost all my progress. Help please! I've tried logging on and just get the message account doesn't exist.
Hi, I have the same problem. Didn't register with FB, only with GooglePlay. Suddenly back to level 1, and when I try to log in with my GooglePlay email it says account doesn't exist
Had to make a new facebook account when I logged in I to was set back to lvl from like 1750 or something and 41 gold. Please help
Hi! I have deactivated my FB account a year ago and by that time I just continued to play Candy Crush Saga as a guest I think. By that time I was playing it through that FB account. Now I have a new FB account and I'm afraid to connect my progress to either FB or King because I don't know would it save. I'm currently on level 1881. What should I do?
Hi @Cezdiamon, can you send me a message too? Ive lost all my progress after signing in with my facebook account.. thanks! my email is shehnazkhan26@yahoo.com.
New here? Sign in or create an account to join the fun.
@cezdiamond plz help me also lost all my progress after connecting to fb account was at 353 level
@cezdiamond I just had the same problem. The game suddenly got stuck and also my pc (I downloaded the game from microsoft store), so I restarted it and when I tried to enter the game I saw that all of my progress was gone and I need to start over from level 1.. I was at level 271 please is there a way to restore my progress? I wasn't conectted to any account or email the pc just saved the progress. Thank you
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Comprei no jogo e não chegou a compra
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
