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My episode race is always disappeared too, i got it back 3-4 days ago but it said i had to pass some levels first and i did!!! but i didn't get gold or anything so i clicked at flag( for episode race), this time it said i had to pass level 12546 to start the race!
i was upset but after i passed level 12546, my episode race was gone again, disappeared again.SO ANNOYING.
My episode race disappeared on Sept 6th just as I won a race and 40GB - which were never credited. As were 10GB from a choc box at the same time - never credited.
I was told to send a message to customer service with my ID # . This I did. I have heard nothing since.
My episode race came back a few days later, and I did win it and got the GBs this time.
My ID is 3929832340
Any help you can give will be much appreciated