Like other players I cannot access the app store. I'm playing on a Amazon Fire tablet.

mary143 · October 2022

I restarted the tablet but that didn't help. I never had this problem before and its not an issue with Soda or Jelly.

Alienscar · October 2022

Do you see something similar to what is shown in the attached screenshot @Pierre56 and what device do you play on?

Pierre56 · October 2022

I am unable to access the online store on Candy Crush Saga. Can you help pease?

Alienscar · October 2022

Do you see something similar to what is shown in the attached screenshot @Pierre56 and what device do you play on?

kiara_wael · October 2022

https://community.king.com/en/candy-crush-saga/discussion/384999/online-store-candy-crush-saga

Hi and welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

leecee29 · October 2022

I am having the same problem as Pierre56. I did all the things kiara wael suggested and I still have the same problem. My screen looks exactly like what alienscar posted and in addition when I go to the shop its a black screen. I am using a Kindle Fire.

Robbie33 · October 2022

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67798564-AD31-401C-BF51-52ECFA1958EB.jpeg

This is ongoing. I have tried updating, rebooting, etc. I also had a King account but when I tried to access it, I got the message it didn’t exist. So I created a new account. Hope it doesn’t mess up my passed levels (11,920). Thank you.

Robbie33

KathyR · October 2022

I also am having issues with the app store. I see the same thing that Alienscar posted. I have done EVERYTHING mentioned, and it is still not working. I even uninstalled the game and reinstalled it - LOSING 200 LIVES in the process.

What's up?

KathyR · October 2022

I also am having issues with the app store. I have done EVERYTHING mentioned, and it is still not working. I even uninstalled the game and reinstalled it - LOSING 200 LIVES in the process.

What's up?

kiara_wael · October 2022

https://community.king.com/en/candy-crush-saga/discussion/385039/cannot-connect-to-the-app-store

Hi and Welcome to the King Community

Thank you for reported, Which device are you play ? I will give this feedback to the Game Team !

kiara_wael · October 2022

https://community.king.com/en/candy-crush-saga/discussion/385035/cannot-access-app-store

Hi and Welcome to the King Community

Thank you for reported, Which device are you play ? I will give this feedback to the Game Team !

Michaelxo · October 2022

Can't access the app store from my Fire Tablet

Like other players I cannot access the app store. I'm playing on a Amazon Fire tablet.

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