Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

seems some of the information lost

ID: 1361229287, I remember already finished level 2690 long long time ago. And already passed to next new chapters. But when i re-open the game just now, i stucked at level 2690 and cannot go back to the level that i am playing recently. Can you help to get me back to the level that i am playing before the information lost?? thx

Accepted answers

All comments

Tony_Mc

Hi Tony,
I checked my email box and did not find your private message. Can you resend it? thx alot!

I removed the email address from your answer, as our site is a public site and personal information such as an email address need to be protected.

Tony_Mc

Hi Alice Lew,

Thank you for your answer.

I have sent you the private message again. You should receive this in your inbox here on King Care, beside your avatar. This will not appear in your email inbox.

Kindest regards,

Tony - King Care Team

Alice_Lew

Hi Tony,

I checked my email box and did not find your private message. Can you resend it? thx alot!

Tony_Mc

Hi Alice Lew,

Thank you for posting this here on King Care.

I am sorry this happened to you in Candy Crush Saga on your Facebook.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Tony_Mc

Hi Alice Lew,

Thank you for posting this here on King Care.

I am sorry this happened to you in Candy Crush Saga on your Facebook.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

Alice_Lew

Hi Tony,

I checked my email box and did not find your private message. Can you resend it? thx alot!

Tony_Mc

Hi Alice Lew,

Thank you for your answer.

I have sent you the private message again. You should receive this in your inbox here on King Care, beside your avatar. This will not appear in your email inbox.

Kindest regards,

Tony - King Care Team

Tony_Mc

Hi Tony,
I checked my email box and did not find your private message. Can you resend it? thx alot!

I removed the email address from your answer, as our site is a public site and personal information such as an email address need to be protected.

benefits of the game
how can I benefit from the game
Why does it prevent me from playing all the lives my friends sent me?
There was an error rendering this rich post.
Level 14390 impossible to pass
This level is simply impossible to pass. I've hit it as part of the concert chaos event and as with all levels to get a band member in this event, it's impossible without using loads of boosters or spending gold for extra moves. This is ridiculous and just makes the game boring. I feel like I've been stuck on it for weeks…
15170
Very very worst level
Musical Event
why did u end the musical event one day ago? I played last whole night to complete the event but u end the event one day ago, I’m very disappointing that act? 🥲🥲 I never trust again on this game 💔💔

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…