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Thank you for your voting and answering on this poll feedback discussion and playing Candy Crush Saga so much! 😊
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Can someone please tell me why I am NOT getting the gold bars on any purchases I have made. So far I am missing 120 gold bars from bundles I bought, everything was received except the gold bars (which was actually what I needed the most….either way, when I buy something I expect to get what I pay for).
Hello @bf1482 please contact Player Support as detailed in the article below and they should be able to help with your missing items.
Did you receive the purchase but you couldn’t use it?
Or did you only receive some of the items you purchased?
Having issues getting a refund from the platform?
Then, please email our Player Support about the issue so they can add the missing items to your game!
On mobile and the Windows app, head over to the Settings in the game and Help Center (the question mark below). Choose a topic and any of the FAQ:s. You'll then find the 'Contact us' in the bottom of the article:
Please remember to choose 'Problems with purchases' for a swift reply and quick solution!
If you play on the Facebook, please send the email from here instead. Pssst... Remember to use the email address associated with your Facebook account when filling the contact details so we can locate you faster.