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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
@cezdiamond hi! I have the same problem. I wanted to save my progress so I created a Facebook to sync it and lost all my previous progress. I went from level 940+ back to level 1! Please help me! I was not registered with facebook or email before. Is there a chance to get my progress restored?
Hi All,
Just got a new iPhone but my levels on Candycrush saga disappeared!! please help, I was on level 255..
Any help would be appreciated, I tried signing in with email and Facebook and it did not work!
Thanks in advance
Gnat_17@hotmail.com
I have had this same problem. I tried logging in with my email and it said no acct found... please help me restore my levels.
I am hoping for help with this too! I synced with FB and had no problems with reloading all my levels with Candy Crush Soda and Candy Crush Jelly, but my original Candy Crush app sync from FB only restored me to level 35. I was somewhere in the 1800s!!
@cezdiamondI posted a similar question but haven't gotten a response. Please send me a message for a fix, as I have to turn in my old phone very soon!Here's my original post:Lost Level Progress, Can't Sync New PhoneI can't get my progress back on Candy Crush Saga or Candy Crush Soda. I did not have an account before, but just signed up for one and also connected to Facebook, but the games start at level 1 both on my new phone and Facebook. On my old phone, I am on level 1095 on Saga and level 746 on Soda. Please let me know how to sync to these levels on my new phone (Samsung Note 8 - Android- old phone was Samsung Galaxy S5).
@cezdiamond
I posted a similar question but haven't gotten a response. Please send me a message for a fix, as I have to turn in my old phone very soon!
Here's my original post:
Lost Level Progress, Can't Sync New Phone
I can't get my progress back on Candy Crush Saga or Candy Crush Soda. I did not have an account before, but just signed up for one and also connected to Facebook, but the games start at level 1 both on my new phone and Facebook. On my old phone, I am on level 1095 on Saga and level 746 on Soda. Please let me know how to sync to these levels on my new phone (Samsung Note 8 - Android- old phone was Samsung Galaxy S5).
Hi, can you help me restore my levels too? I synced before I had to delete the game my iPhone 6s. Reinstalled last night, synced to FB, and it is back to level 1. I tried the enter email, it couldn't find any of my email.
Thanks
hi! @cezdiamond could you please help me too? I lost all progression, and everything was just reset to level 1.
I'm thinking there must be no way to correct this. I never received a response and nobody ever wrote here to say they did or did not get their level restored. I just gave up jelly. Luckily I was connected to facebook for candy crush. It would no longer open on Windows 10 so I downloaded an android emulator (amiduos) so I can still play on my pc.
Having a similar problem. Was at level ~296, had 126 gold bars. Got a new phone no gold bars or bonus candies. I was not logged in with Facebook or via email. Can you help?
@Cezdiamond I have this problem too! Please send me a message I lost all my progress and i wasn't using an email. I tried backing my progress up by logging into Facebook but got moved back from level 700+ to level 65! Please help.
I'm having this issue too! It's not recognizing my email and I'm back to level 1! Please help!
I have this problem too, is there anyway I can have my progress restored please?
I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️
So recently the app updated and I lost all of my progress. I wasn't logged into my Facebook but it said that I was playing under my name and I wasn't playing under my email because I tried logging in with my email and the progress wasn't the same. I honestly have no idea how I was even playing but I hope to get my progress back.
Thanks a lot,
Phuong
Hi Cezdiamond, I was at level 760 and suddenly lost all progress. I wasn't logged into Facebook either before or after. Can you help restore my progress please?
Thanks,
Laura
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Hi Cezdiamond, could you please help? You said you sent me a private message but I did not receive any private message. Where do I check these messages? I really appreciate your help.
Dhaval
I lost all my levels as well. Not connected to Facebook, took me back to level 1.
Please help!
Hi Cezdiamond, could you please help? You said you sent me a private message but I did not receive any private message. Where do I check these messages? I really appreciate your help.Many thanksDhaval
I lost all my levels as well. Not connected to Facebook, took me back to level 1. Please help!
Hi Cezdiamond, can you please help me too. I lost all my levels.
@cezdiamond Hi, yesterday I synced to Facebook and lost all my progress. I was around Level 670 previously. Could you help me?
@cezdiamond hi, I had to get a replacement phone and lost all my levels on my new phone. Can you please help me restore all levels?
@cezdiamon Hi, I was at level 1239 and accidentally deleted the app and lost all my levels. I was not connected to facebook nor signed up with email. Can you please help?
Hi @Cezdiamond! Can you please message me too? I was at about level 830 and I tried to connect to Facebook and it took me back to level 1! I've tried logging out and logging back in and have tried logging out of Facebook as well but still nothing!
Hi , my mum upgraded her iPad and I restored the game from iCloud and now it's sent her back to level 1 , can I restore back to the level she was already on ? Thanks .
Can you tell me how to fix this too. I lost my games after running a malware scan on my pc to correct a redirect problem I had. My email address isn't recognized on jelly and I think my level must have been stored somewhere locally on Windows 10. I had connected to facebook for candy crush so it is at the correct level.
I need help with this too. I was on level 351 when my husband updated candy crush. After updating to newest version, the game is crashing since it is not compatible with iPad 1. Now I want to play it on my new iPad, but since I was not connected to Facebook, I'm back to level 1.
Can I get my progress restored? Or alternatively, is there a way to rollback an app update?
I need help with this too. I was on level 351 when my husband updated candy crush. After updating to newest version, the game is crashing since it is not compatible with iPad 1. Now I want to play it on my new iPad, but since I was not connected to Facebook, I'm back to level 1.Can I get my progress restored? Or alternatively, is there a way to rollback an app update? Thanks
Hi,@cezdiamondI tried to shift to new phone using Facebook"save" but instead I lost your progress and was shifted to level 1. Further I have tried email login but when I tried , I learnt I wasn't using any email. I have just registered with your website. Please help me, I was on level 1071 , episode 72 was finished recently.
Hi,
I tried to shift to new phone using Facebook"save" but instead I lost your progress and was shifted to level 1. Further I have tried email login but when I tried , I learnt I wasn't using any email. I have just registered with your website. Please help me, I was on level 1071 , episode 72 was finished recently.
All my progress are gone either. I was not connect facebook or email. Please help
Very very worst level
why did u end the musical event one day ago? I played last whole night to complete the event but u end the event one day ago, I’m very disappointing that act? 🥲🥲 I never trust again on this game 💔💔
Extra point not recieved to live video
اسعار الشرا داخل اللعبه غالي جدا
Pedido14:09 D 46 .11 45% uprigaao Você comprou Extra small offer (Candy Crush Saga) usando Pix Número do pedido: GPA.3367- 6909-6233-87690 Data do pedido: 2 de dez.de 2025 20:52:13 BRT
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
