Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi,
Thanks to both of you for posting and answering here on King Care.
Please make sure to have your Candy Crush Saga app and your software updated on your iPhone.
Restart your device afterwards and kindly try again.
If this keeps happening, then please mention the app version you are using, as well as the make and model of your iPhone and the iOS version you're using.
You can also take a screenshot and add it here on King Care through PC.
Kindest regards and have a great day,
Tony - King Care Team