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Candy Crush Saga doesn't show my real level & sync new progress to other devices.

[Deleted User]
[Deleted User] Posts: 0 Newbie
edited October 2022 in Support

Please see the image below.

image.png


As it displayed, my current level is 726, but, actually I'm at level 972. Moreover, CCS doesn't sync new progress to other devices: For example, I got to level 973 on device A, but it would still 972 on device B (logged in with the same account).


Thanks to all.

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Best Answer

  • Tess92
    Tess92 Posts: 3,715 Level 5
    Answer ✓

    Hi @vuduyan8 and welcome back! 🤗

    In this case, you need to contact Player Support directly to get them back on track.

    Contact them directly from your device, in this way they will be able to trace your Game ID. Choose "problems with my game" and "game didn't save".

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