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Multiple Crashes in the Last Week
candyandbeyond
Posts: 4
Level 1
in Support
I have been playing for awhile (I am on level 5102) with no issues, then within the last few days I lost 10 gold bars when the game crashed after paying for extra moves. Then last night ALL of my boosters are gone. What gives? My ID is 6933425955. Thanks!
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Answers
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You should uninstall the game, clear cache and talk to support
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Hi and Welcome to the King Community
We're sorry for your inconvenience, but you need to contact our Player Support Team from the game's Settings and Help Center so they can check up what happened in your game.,
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lol Don't tell people to reinstall the game like it's no big deal! ๐คจ
They'll not only lose their items but they could lose their progress too if it's not saved. In addition, their chances of getting help will also decrease.
Welcome to the community board, Mr. Newbie! ๐
Do you have automatic updates? They released an update yesterday which supposedly fixes the black screens when watching ads. No idea what's the situation with the loss of boosters - others have also reported it.
Check if you have a pending update and get it. Relog into your account, restart the game and do an easy older level. Just don't reinstall the game. Hope you get everything back.
In any case, you can message Support from inside the game app.
Good luck! ๐
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