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My app crashes every time I try to open it on my iPhone
I haven't received an answer on my earlier questions so I try again... My app crashes every time I try to open it. I have been playing offline so if I delete it my levels will be lost, which means I haven't found a solution based on other questions. I have enough memory on my phone and I have tried to troubleshoot the device and app according to your instructions. What to do? please help...
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Best Answer
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Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.
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Answers
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Hi Joel, how often are you clearing the history on your phone? Is it updated to the most recent IOS? I clear the history on my iPhone several times during the day. Is that the only device that you use for the game? Can you please on a laptop or pc?0
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Hi Elsa!
The phone is updated to the latest iOS (11.1.2) and there are a few GB memory on my phone, so that shouldn’t be an issue. I cannot play on a laptop since I’ve been playing offline, hence the worry that everything will be lost if I try to reinstall it.
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Hello? Someone? Please?
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Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.
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Thank you! I missclicked the ”solved” button. It is not yet solved...
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Hi Elsa. I clicked ‘solved’ by mistake last time out and since then I haven’t heard anything. Can you still help me?Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.
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This way of helping customers is so inefficient... wow.Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.
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