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Hi, I tried a few different addresses - but the on-line form seems to be the best fit. They do send almost an immediate response saying something like we've received your request and will get back to you, and then usually after that they send something saying they know there are hard levels and just try and try again. I had to be a bit more persistent with them, to get the bonus. I just kept replying, explaining I am not new to the game, and telling me to try and try again just doesn't cut it anymore.
Good Luck !
I hope it works out for you.
Not to discourage - but just a head's up - King has drastically changed the difficulty of levels. Supports' responses suggest they want to push people to further exhaust their boosters, get people used to using boosters (or otherwise you can't pass the level), and that way, when you're used to using boosters and have finished them all up, you're more likely to buy them.
Just as an example, there are a few more really difficult levels (to say the least) - 12895 and 12904 as examples. I am really close to calling it quits. It's just not fun anymore.