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asking again.. NO prizes from winning Island

highlandergirl
highlandergirl Posts: 8

Level 2

2 days no answer.. keep getting error when I try to send email.. NO awards for winning island by a LARGE number.. Why?? Please help have screen shot to prove.. ugh.. 

Answers

  • _Elsa_
    _Elsa_ Posts: 37,428

    Please upload the print screen and then I will try to elevate to a King Admin.

  • _Elsa_
    _Elsa_ Posts: 37,428

    Thanks for the print screen.  I will elevate it to a King Admin and you should get a private message here on King Care.

  • highlandergirl
    highlandergirl Posts: 8

    Level 2

    I appreciate it. Thank you

  • highlandergirl
    highlandergirl Posts: 8

    Level 2

    so it just happened AGAIN... I won 6 hours.. the window popped up I claimed and it gave me NOTHING... grrrrrr...

  • _Elsa_
    _Elsa_ Posts: 37,428

    Oh no!  I'll elevate this new message to my King Admin.

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi @highlandergirl I am really sorry that you did not receive your rewards, you have worked hard and I can completely understand your frustration. 

    I will check your account now and I will send you a private message. 

    Thanks! 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Oh no!  I'll elevate this new message to my King Admin.

    Thanks Elsa!

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