Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
When I logged on to Facebook I lost my all progress. I was on level 1300+, it started me back on level 1. Please help
Thanks @Chicken Slayer for passing this to me :-)
@Candy9054 Have you created your account now? I will send you a private message and see if we can locate a new account for you now.
Thanks both!
Thanks @Chicken Slayer
After it started me back on level 1 I created a new account.
Ah thank you for letting me know. I am not sure that they can do anything, but I have asked as you had no external way of saving progress. Its always a good idea when you start games to use some method of logging in either through Facebook or the Kingdom as even an update can cause issues. I have passed it on, just waiting for a reply but it will be tomorrow now.
Before I logged onto Facebook I didn't use an email address in candy crush
Ok thank you for getting back to me, I am going to go and seek some advice for you. Just out of interest did you use an email address previously? If so I believe that they can manually add your levels onto your facebook account. Leave it with me
I didn't connect Facebook or King and I came to level 1300+. After that I tried to connect Facebook and it started me back on level 1
Were you previously connected to Facebook or is this the first time? If you were previously connected it might be that its not logged you in properly.
Connecting to Facebook
Its possible to connect via email to the Kingdom and Facebook and to sync progress between so nothing gets lost.
If this doesn't help I will get a moderator to contact you and see if they can get you back on track
No. I didn't connect King before I logged on Facebook
Hi Candy9054, were you previously connected to the Kingdom before you logged onto Facebook?
If so, you would need to sync your Facebook account to your kingdom account. I have a link HERE that will explain how to do that. Please let us know if you need further help! Have a sweet day
New here? Sign in or create an account to join the fun.
Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
