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Payment issues
BalajiSetty
Posts: 1
Level 1
in Support
I made a payment based on the offers I got. Payment was successful feom my bank account, but candy crush said it was unsuccessful. Now money is deducted from my bank account and to get the refund back?
1
Answers
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Hello and welcome to the community.
Please contact Apple, Google or the company that handles your in-game purchases directly to get a refund.
Note that they may not refund any purchases when you have let another person to access your device, account and therefore given the permission to access your payment details or not had your Apple-ID or Google Play account protected by a password or a pin.
Please make sure that your Apple-ID or Google Play account has a pin or password requirement or remove your payment details from the account.
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Hi and welcome to the community.
Please check below link for your purchase issues.
thanks.
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Pls see payment deducted but didnt get my purchase
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Hi and Welcome to the King Community
For the purchase that you didn't receive and how to get that refunded or compensated Please check here
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