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Candy Crush ... please help!

Bill_Mayhall
Bill_Mayhall Posts: 5

Level 2

I got a new android phone and lost all of my progress ... help, please ... and thanks!

Answers

  • _Elsa_
    _Elsa_ Posts: 37,048

    Hi Bill,  sorry for the delay in responding and I thank you very much for posting here on King Care.  Were you playing the game through Facebook or the Kingdom because they save your progress.  If not, please write me back here and let me know what level you were on and I will try to elevate this to a King Admin.

  • Bill_Mayhall
    Bill_Mayhall Posts: 5

    Level 2

    When I got the new phone, I was on 520 or so ... I have now move on to 528, on my computer with Facebook.  Thanks

  • Bill_Mayhall
    Bill_Mayhall Posts: 5

    Level 2

    Hi Bill,  sorry for the delay in responding and I thank you very much for posting here on King Care.  Were you playing the game through Facebook or the Kingdom because they save your progress.  If not, please write me back here and let me know what level you were on and I will try to elevate this to a King Admin.

    When I got the new phone, I was on 520 or so ... I have now move on to 528, on my computer with Facebook. Thanks
  • _Elsa_
    _Elsa_ Posts: 37,048

    So are you still not back to your current level on your mobile?  I will elevate this to a King Admin who can look into your account.  You should see a response here on King Care.

  • Bill_Mayhall
    Bill_Mayhall Posts: 5

    Level 2

    So are you still not back to your current level on your mobile?  I will elevate this to a King Admin who can look into your account.  You should see a response here on King Care.

    No, mobile shows the current level (Level 528 on my PC), but when I click on it, it opens on Level 30. Thanks

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