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Gold bars purchased but not received.
Khevna_Anand
Posts: 6
Level 2
in Support
I had 197 gold bars and paid $2.99 twice for 120 gold bars from 2 full piggy bank a week back. But did not receive it. I send a message to Tony informing this last week and haven't received any reply yet.
And while playing the game I was about to fall and accidentally pressed 6 hr life. Got stripped of $69 gold bars. Please please please help.
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Best Answer
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If you didn't get the Gold Bars in purchase, please report it so you get it refunded or compensated.
Please open the purchase receipt email that Google Play sent to you shortly after the purchase. Then click on the "Questions? Contact King." down to the left and follow the instructions given.
You can also request a refund by contacting Google Play Support directly:https://support.google.com/googleplay/answer/1050566?hl=en
Our system shows that no 69 Gold Bars for Unlimited Lives have been charged in your game. :-)
Have a Sweet day!
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Answers
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If you didn't get the Gold Bars in purchase, please report it so you get it refunded or compensated.
Please open the purchase receipt email that Google Play sent to you shortly after the purchase. Then click on the "Questions? Contact King." down to the left and follow the instructions given.
You can also request a refund by contacting Google Play Support directly:https://support.google.com/googleplay/answer/1050566?hl=en
Our system shows that no 69 Gold Bars for Unlimited Lives have been charged in your game. :-)
Have a Sweet day!
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I was charged 69 gold bars and IT DID HAPPEN. I expected a better response rather than you ignoring a request from someone who has paid so much while playing the game. Shame.
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If you know to charge and not add the gold bars, you should know to refund or rectify the mistake. A copy paste answer isn't acceptable.
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