How do I get rid of the pop-up ads that appear between each game? This started about a month ago.

Mona_Abele · March 2018

_Elsa_ · March 2018

Hi Mona, I need more information from you. Where are you playing the game - mobile or computer? What does the ad say? Can you upload a print screen the next time this happens so we can check it out?

Mona_Abele · March 2018

Elsa, I'm playing on an old iPad (probably 4 years old) and don't know how to print screen on it. The box comes up in a Candy Crush style box with AdChoices at the bottom. The one displaying now says: Moving Soon? We can help you find your next apartment! There is a picture of a room below that, then below the picture: "By far the BEST apartment-finding site I've ever used!" Then a purple button that says Learn More. I can close the ads by clicking on the x in the red circle on the upper right corner like the other pop-up boxes in Candy Crush. Occasionally the ads are a local business but usually unidentified like the one I'm looking at now.

_Elsa_ · March 2018

Hi Mona, thanks for writing back. Here is some information on how to do a print screen on your iPad: https://support.apple.com/en-us/HT200289 but I am going to share your message with the other King Super Stars to see if they know anything about this.

_Elsa_ · March 2018

Mona! I kind of got an answer for you. It seems to be a testing thing and lucky you became a tester! Read more about it here: https://care.king.com/en/farm-heroes-saga/shopping-adverts-on-mobile

Mona_Abele · March 2018

Elsa,

Thank you for the information about the screen shot. I've mastered that - but from my photos - how do I send it back to you in this forum?

Mona_Abele · March 2018

Same with the beta-testing answer. How do I send my feedback?

_Elsa_ · March 2018

To upload a print screen here when you go to respond you should see 3 icons visible just above where you are going to type your message. The middle icon is the photo so click on it and then it will open up to your photos. Click to add or if it says open (not sure what it says) and it should show up here. If you want to respond to a testing then click on this link and enter your comments on that page: https://care.king.com/en/farm-heroes-saga/shopping-adverts-on-mobile

_Elsa_ · April 2018

Hi Mona, that is disgusting! I have heard from a few players that they are seeing these ads. I am going to elevate this to a King Admin to find out why and when they plan to get rid of it!

How do I get rid of the pop-up ads that appear between each game? This started about a month ago.

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