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135

Answers

  • Robin_Yung
    Robin_Yung Posts: 5

    Level 1

    Hello everyone! Thanks for flagging, may I ask where you are all located? 

    We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations? 

    Thank you! 

    Also from Hong Kong
  • Wong_Dik_Dik
    Wong_Dik_Dik Posts: 1

    Level 1

    I have the same problem.  However, I can still play the game on the other PC or on my phone. Please help me to fix it. Thanks.

  • nicholchan
    nicholchan Posts: 7

    Level 2

    i have the same question in these few days. i just fix it by resetting the browser  to clear all histories, cookies and caches. I am using Chrome.

  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112

    Hi nicholchan, by resetting the browser, you mean chrome>more tools>clear browsing data...right? Doesn't work for me. 

  • Wendy_Lee-2
    Wendy_Lee-2 Posts: 8

    Level 1

    Hello everyone! Thanks for flagging, may I ask where you are all located? 

    We appear to have a problem in Hong Kong and I wanted to check if this problem has spread to other locations? 

    Thank you! 

    I am in Hong Kong as well, i just tried and problem still existed
  • nicholchan
    nicholchan Posts: 7

    Level 2

    Dear Elsa, same Candy Crush loading problem for all 4 browsers: Chrome, Firefox, Opera, Edge. And I just tried a few other Facebook ids and all have the same problem. So it seems to have nothing to do with account or game progress.

    I played Candy Crush Jelly and I found no problem. Logon just now and everything is fine.  

    same problem with me but today i fix it according to a video in youtube. Resetting the browser and clear all histories, cookies and caches and then it works. TRY
  • nicholchan
    nicholchan Posts: 7

    Level 2

    Hi nicholchan, by resetting the browser, you mean chrome>more tools>clear browsing data...right? Doesn't work for me. 

    click the Google Chrome at the right hand corner - click Setting - open the Advance at the page bottom - click Clear the Browser Info - then clear the the histories, cookies and cache - then reopen the game and it reloads and works.
  • nicholchan
    nicholchan Posts: 7

    Level 2

    Hi nicholchan, by resetting the browser, you mean chrome>more tools>clear browsing data...right? Doesn't work for me. 

    hi Henry , go to see this video in Youtube - https://youtu.be/OESCE4Jj2tU - Title : how to resolve King game loading issues on facebook. Hope this will help you.
  • Robin_Yung
    Robin_Yung Posts: 5

    Level 1

    Hi nicholchan, by resetting the browser, you mean chrome>more tools>clear browsing data...right? Doesn't work for me. 

    Tried but problem still exists.
  • Allison_Morris
    Allison_Morris Posts: 1

    Level 1

    Having this issue in Australia too, for about 3 days now.

Hey! Would you like to give us your opinion?

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